TAP Portugal changes my flight by 4hours 40 minutes and to a completely different airport!!!!

p9cbs

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

Sorry, I am not sure what this means. Do I need to ask my bank for a 'chargeback' or the bank ask TAP?

Butts

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

You know very well what I meant, don't be so pedantic !!
More to the point do you agree with the proposed course of action.

p9cbs

Butts said:

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

You know very well what I meant, don't be so pedantic !!
More to the point do you agree with the proposed course of action.

No seriously, I do not understand. I am grateful for your help. There is no way I would want to be 'funny'. Please explain if you don't mind

bradders1983

p9cbs said:

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

Sorry, I am not sure what this means. Do I need to ask my bank for a 'chargeback' or the bank ask TAP?

Your bank. You have an email trail going back months (?) saying they will refund, and so far they have not. 

Butts

p9cbs said:

Butts said:

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

You know very well what I meant, don't be so pedantic !!
More to the point do you agree with the proposed course of action.

No seriously, I do not understand. I am grateful for your help. There is no way I would want to be 'funny'. Please explain if you don't mind

That's addressed at Bradders - not you 

p9cbs

bradders1983 said:

p9cbs said:

bradders1983 said:

A bank would only be "responsible" if the OP is asking for a S75. He needs to ask for a "chargeback".

Sorry, I am not sure what this means. Do I need to ask my bank for a 'chargeback' or the bank ask TAP?

Your bank. You have an email trail going back months (?) saying they will refund, and so far they have not. 

Hmmmm I have emails of the bookings and the bookings are all listed on my account on their website but they never emailed me about the refund. They told me over the phone

bagand96

Point of note, if it's a flight only booking, it is not the PTR's (Package Travel Regulations) that are the effective legislation. It is EC261/2004 that applies to flights. 

p9cbs

bagand96 said:

Point of note, if it's a flight only booking, it is not the PTR's (Package Travel Regulations) that are the effective legislation. It is EC261/2004 that applies to flights. 

Yes it is a flight only. Am I still entitled to a refund? Any advice on how I go about getting this. I have logged a complaint with TAP and phoned them but they say they will not refund ( bear in mind they take forever to respond to emails, if at all) Where go I go from here please?

p9cbs

bagand96 said:

Point of note, if it's a flight only booking, it is not the PTR's (Package Travel Regulations) that are the effective legislation. It is EC261/2004 that applies to flights. 

I have just had a look at the details regarding the EC261/2004 and  have found this:

The EU regulation 261/2004 is concerned with the following:

• It is intended for passengers who suffer delayed or cancelled flights, overbooking or denied boarding.
• Depending on the circumstances, and subject to certain conditions, it may give rise to a claim for compensation of between €250 and €600 per person.
• It provides assistance and access to basic services in the event of flights cancelled or delayed for several hours.
• It offers the right to request a seat on another flight or to withdraw from the scheduled flight if it is cancelled or delayed by more than 5 hours.

My flight has been cancelled, departure airport changed and the take off time has been changed by 4 hours 40 mins so I am wondering if this legislation does apply to my situation. I am unsure what to do next?

CKhalvashi

bradders1983 said:

That is usually a get out clause. However, changing the flight number is NOT, and this will suffice in getting a full refund. Someone will be along shortly to confirm with a link.

Not necessarily. One airline has renumbered a number of ex-London flights to non-base airports into one block without changing the flight times. This is IMO giving no entitlement to a refund.

A significant change in flight time (as defined in EU law) would give the right IMO, and 4h40 into a different airport (giving a 7h total difference) is unacceptable in my eyes, as it should be to OP.