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Unusual Ryanair cancellation/refund situation as flights were changed

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Unusual Ryanair cancellation/refund situation as flights were changed

1 reply 61 views
becchiebecchie Forumite
1 posts
MoneySaving Newbie
Hi all,
I have an unusual situation with my Ryanair cancellation and I was hoping someone could help advise.
I booked flights with Ryanair on my credit card in October 2019 for the sum of £204 to travel in December 2019 but I couldn’t travel due to personal circumstances so I paid £174 to change my flights to April 2020 which were then subsequently cancelled due to COVID-19.
I went through the process of refusing their voucher and Ryanair sent me a cash refund of £174 in July but I don’t know if I’m entitled to a full refund (£378), or at least £204 that I originally paid for the flights.
Has anyone had a similar situation and had any success? Or know where I can find out more info on my rights?
TIA!

Replies

  • Caz3121Caz3121 Forumite
    13.9K posts
    Part of the Furniture 10,000 Posts
    ✭✭✭✭✭
    usually the change fees are non-refundable but I would expect you to be refunded the cost of the flights that the airline cancelled which would have been the £204 + the fare difference paid (but not the change fees)
    what was the breakdown of the £174?
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