Hotel booked through Love Holidays not reopening for the rest of the season but we're still booked

6 weeks ago I received an email from Love Holidays say the hotel in our package holiday to Halkidiki was not re-opening for the rest of the season but not to worry because they will be in touch soon with an alternative hotel in the same area. 
I am physically disabled and chose this hotel for the flat location, walk in shower etc so I was worried so I have beening trying to call them.
Fast forward 6 weeks and we still haven't heard from them. I have not been able to get through via the online chat. The closest I got in the queue was 221st.
The hotel in question is still showing on our booking and when I tried to change our whole booking for the same time next year, I got a message to say our booking is non-transferable. 
I'm at a loss what to do. It wouldn't be so bad if you could reply to their messages or emails
Has anyone else had this with Love Holidays and what did you do?

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