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Planet cruise problem

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Hi, Tui cruise holiday booked for last April via Planet Cruise. Obviously cancelled because of covid. Still haven’t received refund nearly 6 months later. Tui say they have refunded to Planet Cruise but getting nowhere with them ... can’t get through on phone, receive only generic email responses. Can’t get through to ABTA either. Where do I go from here, we’re talking several thousand pounds. 

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