Kitchen Tiling Mess - Should we pay?
Just hoping for some advice regarding the tiling of our kitchen which was finished yesterday.
Basically, we aren’t happy with the job but don’t really know where we stand on payment!
The tiles are hexagon shape and when the tiler came round to quote he saw them and knew what to expect. He told us on numerous occasions throughout the job ‘a lot of tilers wouldn’t touch these’.
Anyway, I expected him to lay them with the flat side meeting the worktop but he has done it with the point meeting the worktop. I didn’t specify that I wanted them the other way round – just assumed that he would know to do it that way. It was on day one that he got most the tiles on the wall and I must say I didn’t really notice as it was looking good pre grout! Anyway because of doing it this way, he’s had to cut tiny pointy ends of tile to fit the gaps and the edges are really jagged. He’s put a silicone bead along the bottom to cover it but because it has to be so thick to hide the rough cut edges, it covers the point of the full hexagon, which just ruins the effect. So that’s one issue.
Another issue is round the corners of the window sill – I’d expect the pattern to follow round but it doesn’t. Where you’d expect to see the second half of one tile, there’s a full tile in its place. I can understand that with a window sill, it’s impossible to follow the pattern and have it meet in all areas but I’d at least expect it to flow round the wall. There’s also more jagged edges of tile that silicone can’t hide. Originally he boxed it all in using trim and tiny bits of tile – the whole thing looked like a mosaic! So he removed these bits and just left it as whole hexagons with nothing over them.
The tiler claims that you will never get a clean cut with such tiles but I think it’s unacceptable to have such rough edges on show. There’s also areas where the tiles aren’t cut straight and bits of grout are thicker than others. He also didn't start in the middle of the wall where the splash back is whether that's important or not! The whole job is just really shoddy and we are so disappointed. The tiles weren’t cheap either!
Also, we ran out of tiles after the first day which I think
is due to the way he laid them. So we had to order a further box and incur
delivery charge again.
I really don’t know what to do about paying him and there’s nothing he can really do to put it right apart from ripping them all off and starting again! I know times are hard and I’d feel really bad about not paying him but there doesn’t seem to be any pride or attention to detail in his work.