Can we get a refund for a cancelled holiday when the holiday firm has filled our places?

Dan888

Hi,

Back in February, my family (myself plus wife plus two children) were due to go on holiday to Tenerife with Jet2 with my in-laws.   However, my mother-in-law had a fall and physically could not walk and so they cancelled their holiday.   Myself and my family still went on holiday.

My in-law’s insurance only offered a partial refund.   However on the flight it was evident that Jet2 sold the pre-booked seats of my in-laws to someone else.   Also, the hotel we stayed out said the in-laws room has been allocated to someone else.

Therefore, the question here is whether my in-laws would be due a refund from Jet2 given that they sold the flight seats and hotel room to someone else?

Many thanks,

Daniel.

photome

I dont think you are due back anything else, I would question why the insurance only offered a partial refund

Westin

Simply no.

Lots of reasons why the pre booked seats were occupied.   Even if they had resold the actual flight reservation you won't know at what price and if they made a loss or not.

Give this one up.

JGB1955

Was the partial refund because the 'excess' on the insurance was deducted from the claim? Or that only one of the couple were insured?

bradders1983

Westin said:

Simply no.

Lots of reasons why the pre booked seats were occupied.   Even if they had resold the actual flight reservation you won't know at what price and if they made a loss or not.

Give this one up.

Nor can they prove it. "Some bloke said something at the hotel" is anecdotal at best and the seats on the plane could easily have been reassigned. 

MalMonroe

'Back in February' - maybe it's too late to chase this anyway, especially as your in-laws have already accepted the partial refund. (They have, right?) The time to argue the case was then, not 7 months later.