Tonik. energy supplier.
7 replies 179 views
I see your recommending Tonik as a best supplier, and I now feel guilty that I did not inform you of the poor experience I had with them some years ago. While they were always courteous on the phone they constantly failed to correct their billing errors, causing me to change supplier. Every time the billed me their previous recorded amount was less than the real figure. Even after I brought it to their attention they still, subsequently, made the same error which made me very suspicious. As a simple example they would say:
“previous reading was 1350. Today’s reading 1700. Amount used = 350.
So far so good, but my next bill would read:
Previous reading was 1620 (should be 1700) Today’s reading 1900. Amount used = 280. Result; overcharged by 80 Units.
Every bill had an incorrect lower “previous reading” resulting in overcharging me the difference. This occurred three times in succession so it proves they made no attempt to correct there system. I suggest you attempt to examine a selection of their bills, to see if this is continuing.
I would not consider going back to them even though their staff were extremely friendly when talking on the phone.
Hope this is of benefit to fellow members
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