Any options with a product that has broke months later?

[Deleted User]

I purchased a computer chair from Amazon in Feb and the return window has expired. However one of the legs has broken away gradually and only noticed after I nearly fell off. 

Is there a way of trying to sort this out or will I just have to suck it up and cut my losses? 

theonlywayisup

Did you buy direct from Amazon or via the Marketplace?  

[Deleted User]

It was direct from Amazon I believe. 

soolin

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

[Deleted User]

soolin said:

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

I checked the order history again. It was amazon 100%. 

soolin

MarkN88 said:

soolin said:

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

I checked the order history again. It was amazon 100%. 

In that case get in touch with Amazon via the site and explain that your item has broken and you want a replacement .

[Deleted User]

 soolin said:

MarkN88 said:

soolin said:

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

I checked the order history again. It was amazon 100%. 

In that case get in touch with Amazon via the site and explain that your item has broken and you want a replacement .

Thank you I’ll do that now. 

theonlywayisup

MarkN88 said:

 soolin said:

MarkN88 said:

soolin said:

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

I checked the order history again. It was amazon 100%. 

In that case get in touch with Amazon via the site and explain that your item has broken and you want a replacement .

Thank you I’ll do that now. 

Yes as above.  You may need to prompt the agent that the item is not yet 6 months old and therefore you require them to resolve the issue as the fault would be deemed inherent.  As an aside, whilst they usually replace, they have the choice to replace, refund or repair.  Do report back as it helps other people in understanding the timescale, difficulty etc. 

[Deleted User]

theonlywayisup said:

MarkN88 said:

 soolin said:

MarkN88 said:

soolin said:

MarkN88 said:

It was direct from Amazon I believe. 

The answers will differ depending on how you bought so you will need to know for definite whether it was Amazon or a third party. 

I checked the order history again. It was amazon 100%. 

In that case get in touch with Amazon via the site and explain that your item has broken and you want a replacement .

Thank you I’ll do that now. 

Yes as above.  You may need to prompt the agent that the item is not yet 6 months old and therefore you require them to resolve the issue as the fault would be deemed inherent.  As an aside, whilst they usually replace, they have the choice to replace, refund or repair.  Do report back as it helps other people in understanding the timescale, difficulty etc. 

I got through to an agent yesterday evening and although they did say the return window was closed they would still accept a return. They couldn’t offer to replace as they said they no longer had any in stock. I’m happy with that.