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BA Cancelled UK>USA July Outbound - Inbound still showing as scheduled to fly
TraditionRules
Posts: 18 Forumite
Hi, has anyone experienced this so for?
I have a family holiday booked for next month. BA have just emailed to say the outbound flight is cancelled.
The email I received from BA today states 'For more information, and to rebook yourself onto the next suitable flight or view your other options, please go to manage my booking.'
Clicking on the link brings up the attached page. Showing the cancelled outbound & the (still scheduled to fly) return flight. Regarding the wording below the two blue buttons, if I hit 'cancel booking' am I likely to receive a full refund for both flights...or just the cancelled outbound flight?
I tried calling BA but unable to get through & no option to wait on hold. Figured I'd post here to see if anyone had been through this same scenario. I didn't want to just hit 'cancel' until I was sure of the outcome.
I have a family holiday booked for next month. BA have just emailed to say the outbound flight is cancelled.
The email I received from BA today states 'For more information, and to rebook yourself onto the next suitable flight or view your other options, please go to manage my booking.'
Clicking on the link brings up the attached page. Showing the cancelled outbound & the (still scheduled to fly) return flight. Regarding the wording below the two blue buttons, if I hit 'cancel booking' am I likely to receive a full refund for both flights...or just the cancelled outbound flight?
I tried calling BA but unable to get through & no option to wait on hold. Figured I'd post here to see if anyone had been through this same scenario. I didn't want to just hit 'cancel' until I was sure of the outcome.
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Comments
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"I have a family holiday booked for next month"
Is your holiday booked with BA? or was it just flight only?
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0 -
Sorry, bad wording by me, just the flight booked with BA.Life__Goes__On said:"I have a family holiday booked for next month"
Is your holiday booked with BA? or was it just flight only?0 -
It reads to me it's the booking that's cancelled (both ways) which legally they have to do, but hopefully someone that uses BA will confirm.
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0 -
You are entitled to a refund for the whole booking. I'm pretty sure that hitting cancel booking will do that, although I haven't done it myself so can't give you a definite answer.0
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You are entitled to a full refund but unfortunately, if you hit "cancel booking" it will take you to a voucher page. To get a full refund, you will have to call BA direct and they will do this for you.1
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