Ring Pro doorbell not finding network to connect

Loveworking1999

We've recently switched internet provider, so have been round switching everytihng that needs updating to the new router etc.  Smart TV, iphones, tablets etc.  Managed to do the Ring Floodlight cam and doorbell chime no problem.
Tried to do the Ring Doorbell Pro (by pressing button on the side of the doorbell itself) but nothing.  The light that illuminates on the bell-press doesnt light up or rotate (meaning its in set up mode).  Tried a longer reset, and a hard reset too. Still nothing.  Its the 2nd unit weve had recently, the last one was replaced as the button itself cracked

Any ideas please? Ring customer support is useless/non existent we've found previously - so thought I'd ask on here

neilmcl

Don't you use the Ring app to connect the device to the Ring Wifi?

https://support.ring.com/hc/en-gb/articles/115002791966-Setting-Up-Your-Ring-Video-Doorbell-Pro-in-the-Ring-App

neilmcl

https://youtu.be/DyPS8JKC_ZU

Loveworking1999

Hello neilmcl
Ive tried that, it looks like the doorbell isnt even going into the setup mode (indicated by the flashing ring of light around the push button).  Ive even tried a hard reset where you hold the button on side for 15 seconds with no joy