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When could managed migration to UC resume?
in Benefits & tax credits
14 replies 392 views
I myself can only speculate, but I know some MSE members work for the DWP and might know things nobody else does. But they might not tell if it's covered by the Official Secrets Act...
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I think it’s safe to assume that the original timetable is unlikely to be met.
The OBR predicted in March that managed migration will not be completed until 2026 (two years later than the government timetable). That prediction was made before the impact of coronavirus. See pages 105-107 https://cdn.obr.uk/EFO_March-2020_Accessible.pdf
Would not surprise me, if DWP started the managed migration process in Autumn 2020, as there might be other factors which are considered. DWP will have received additional budget to deal with the large volume of extra work, this includes employment of many additional staff including some temporary through agencies. Universal Credit computer system may be seen to have handled the volume of extra claims well and this may give them confidence that it can cope with managed migration. UC computer system has been quickly re-programmed to deal with changed processes to help handle sudden volume of extra work. DWP have had to enable staff from many different benefit types to work together to process the additional work. This cross department working will be key to handling migration of cases.
If some of the managed migration work can be handled without any requirement to have face to face appointments at Job Centres, then I could see the process starting later in the year.