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Pension Credit application - online vs telephone and acceptance?
in Benefits & tax credits
7 replies 102 views
Quick questions, is there any difference to applying for pension credit over the telephone vs online for someone who already receives housing benefit and CTR?
And at the end of the online application, are you usually advised of your entitlement along with the amount, or is it just confirmation that the application as been received / sent and that they'll revert?
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But I applied for Pension Credit in April 2019 and it took 17 weeks for them to finally decide the claim and to start paying the money to me. There have been very big backlogs for some time and the current situation has probably made things worse.
Housing Benefit doesn't apply to me. I did make a separate application for Council Tax Reduction once I realised that the decision for Pension Credit would take me over the time limit for back dating the CTR.
I started to chase my PC application after 8 weeks and kept phoning them every 2 weeks until it was decided. Not sure how practical that would be now though.
Obviously if there is some CTR entitlement anyway it makes sense to apply sooner rather than later and once PC is awarded the CTR award should be reviewed back to the PC start date.