Hot Point parts website (rant/warning)
So today my partner decided to clean our oven door, and promptly broke the handle. We have an integrated Hot Point electric oven which was in the house when we moved in.
Long story short, managed to find the actual model number for the oven (which handily was not on or in the manual) and set about buying the new part which, thankfully, was still being manufactured. Checked everywhere and it seemed that the cheapest place to get the part was from the official (I think) Hot Point parts website located: https://parts.hotpoint.co.uk/ .
When you go to this site and go to the product you end up here: https://parts.hotpoint.co.uk/product/model_SY36X/Handles/J00151318?n=SN5155
Now if you click on the "Add to basket" button you get a pop up saying:
Choosing this part for your model requires more information. Our spares team will be happy to help you select the right part(s) on 03448 225 225.
And there is no way of adding the item to the basket. Notice the bold bit in the URL above, remove that and you can add the item to the basket no issues, no pop up.
What an underhanded tactic (I think the term is 'dark pattern' for this sort of thing) to get you to contact their premium number!! Never sure if 0344 numbers are premium or not, so correct me if I'm wrong, and also are they even going to be there in the current circumstances? Either way they lost a customer as they clearly cannot be trusted.