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Parcel insurance
pippy78
Posts: 2 Newbie
Hi I recently took out insurance when I sent a parcel via parcel monkey. On their website they have an image of parcel monkey and parcelforce on the same page so I thought it was the same company. When the parcel arrived damaged I tried to put in a claim for parcelforce.they took ages getting back to me and it stated that the claim has to be registered with parcel monkey. When I finally got in touch with parcel monkey they said that they only allow 5 days till after the delivery for a claim to be lodged. This doesn't sound very fair. Are they within their rights to do this?
I have included the image on the website which shows parcel monkey and parcelforce. Hopefully this will explain why I thought they were the same company.
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