NOW OPEN. The MSE Forum's energy-themed Ask An Expert event is open for questions. Visit the dedicated board to ask MSE Gary & MSE Andrew about gas & electricity

Wizzair - How to contact as they only have a Premium rate phone line

edited 5 May 2020 at 7:26AM in Coronavirus Travel Help & Info
10 replies 440 views
492800492800 Forumite
188 Posts
Part of the Furniture 100 Posts
Forumite
edited 5 May 2020 at 7:26AM in Coronavirus Travel Help & Info
I have a flight from Hungary to London in 2 weeks time (my inbound with another company has already been cancelled, so that's another fight to sort out)
But trying to get hold of Wizzair is only via a 0905 number at silly prices per minute. Are there any other way to speak to Wizzair without spending more.
0905 707 0000

--- Hitting the thanks button as often as is needed ---

Replies

  • ButtsButts Forumite
    1.3K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    492800 said:
    I have a flight from Hungary to London in 2 weeks time (my inbound with another company has already been cancelled, so that's another fight to sort out)
    But trying to get hold of Wizzair is only via a 0905 number at silly prices per minute. Are there any other way to speak to Wizzair without spending more.

    Try putting the Company Name into the website "Say no to 0870"
  • 492800492800 Forumite
    188 Posts
    Part of the Furniture 100 Posts
    Forumite
    Tried that, but the number there is either foreign or for handicapped people only :/
    --- Hitting the thanks button as often as is needed ---
  • ButtsButts Forumite
    1.3K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    492800 said:
    Tried that, but the number there is either foreign or for handicapped people only :/
    Sorry about that - how much per minute is the 0905 one ?
  • 492800492800 Forumite
    188 Posts
    Part of the Furniture 100 Posts
    Forumite
    worked out at around £1.50 a minute i think.
    But,, in the end i did use the sayno0870 one, and although it was supposed to be for disabled people only. It WORKED... they didnt ask if i had disabilities, they just assisted me in my claim.
    Good result! Thanks
    --- Hitting the thanks button as often as is needed ---
  • 492800492800 Forumite
    188 Posts
    Part of the Furniture 100 Posts
    Forumite
    BTW, should anyone in the future need a landline number for Wizz Air/WizzAir
    Use 
    0330 977 0444
    --- Hitting the thanks button as often as is needed ---
  • edited 7 May 2020 at 6:04PM
    Life__Goes__OnLife__Goes__On Forumite
    2.7K Posts
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 7 May 2020 at 6:04PM
    492800 said:
    BTW, should anyone in the future need a landline number for Wizz Air/WizzAir
    Use 
    0330 977 0444
    That number is now only for disable passengers. (Unless you can click though it)
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • vonniejenksvonniejenks Forumite
    8 Posts
    Tenth Anniversary First Post Combo Breaker
    Forumite
    This is happening to my daughter too , turned up at airport to find all flights canx ,gets fobbed off each time she calls ,she rang from home as her mobile get running out of credit and for 3 calls we have been charged in excess of £100,surely this isnt lawful, and still no refund of the original flight cost or compensation 
  • sherambersheramber Forumite
    14.4K Posts
    Eighth Anniversary 10,000 Posts I've been Money Tipped! Name Dropper
    Forumite
    It does state on the websote

    In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

    United Kingdom

    09 057 070 000

         1.45 GBP/min *

    If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

    COUNTRYLOCAL NUMBER
    United Kingdom
    0330 977 0444

    These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.
  • CKhalvashiCKhalvashi Forumite
    11.2K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    492800 said:
    BTW, should anyone in the future need a landline number for Wizz Air/WizzAir
    Use 
    0330 977 0444
    That number is now only for disable passengers. (Unless you can click though it)
    It's not, it's for existing bookings.

    She should be able to reschedule her flight or apply for the refund on the website or in the app, so why the need to call? If she goes into the booking on either it will give her all the options available.

    Refunds are taking a bit longer than the legislation states at the moment, probably because people are creating daily requests for service instead of sitting back and waiting.

    There is no fobbing off, there is a fixed number of staff and therefore a limit to the number of requests that can be processed. These as far as I'm aware are dealt with in date order of the latest request so those who have not received a reply within 30 days should contact the call centre, as Wizz are openly requesting.
    💙💛 💔

    I can spell, my iPad can't.
  • jon81ukjon81uk Forumite
    3K Posts
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Forumite
    This is happening to my daughter too , turned up at airport to find all flights canx ,gets fobbed off each time she calls ,she rang from home as her mobile get running out of credit and for 3 calls we have been charged in excess of £100,surely this isnt lawful, and still no refund of the original flight cost or compensation 
    It isn't lawful, they need to provide an 01/02/03 number for existing customers, but as other posters have noted they have done so.
    The existing customers menu here shows the 03 number clearly.
    Contact us (wizzair.com)

    Yes they have hidden the details slightly, but they have broadly complied with the UK rules that existing customers should have a standard cost phone number to call.
Sign In or Register to comment.
Latest MSE News and Guides

Iceland's helping struggling pensioners

It's giving out free £30 food vouchers

MSE News

Who can suggest a top-notch bed?

This Forumite's mattress is in need of a base

MSE Forum

The Forum 'Ask An Expert' event

Ask your energy questions by Wed 5pm

MSE Forum