Malaysian Airlines refunds

anita96

hi all
anyone else struggling with Malaysian Airlines? I had flights booked for this month to fly to Kuala Lumpur- booked on my AmEx card in January. Malaysian Airlines are adamantly insisting they won't refund and will only give me a voucher- which I don't want. I've now contacted AmEx who are doing a chargeback for me. Has anyone else had success getting money back from Malaysian? thanks

GarciaLorca

anita96 said:

hi all
anyone else struggling with Malaysian Airlines? I had flights booked for this month to fly to Kuala Lumpur- booked on my AmEx card in January. Malaysian Airlines are adamantly insisting they won't refund and will only give me a voucher- which I don't want. I've now contacted AmEx who are doing a chargeback for me. Has anyone else had success getting money back from Malaysian? thanks

Hello - I posted a similar thread about Malaysian Airlines a few weeks back.
I eventually got a full cash refund from them for a LHR - KL - Bali return flight.  It took MULTIPLE phone calls and insisting on speaking to a supervisor to get the refund.  I basically quoted the UK travel advisory at them and they finally gave way and agreed.