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Copd and Covid19

My sister in law has COPD 50% lung capacity.  She has rang doctor's to ask if she could have a note to send to work as she works in  residential care home . She was refused and told she was not a high risk ??? .
She has not even received a letter from government. 
She is going back to work this weekend and I'm very concerned about her health and others  around her. 
Is there any advice I can give her or ask her to seek help from elsewhere??

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