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Unreasonable Hotel cancellation fee
I had booked a Hotel in Skegness for April with a £20 deposit on the phone, booking was for Myself, my Wife and my Granddaughter. I am 70 years old in May and my wife is 66 years old, I have the lung condition C.O.P.D.
On the governments advice I have cancelled the booking with three weeks to go, but now the hotel are claiming a further £169 to make up half the full cost of booking, they said it is due to there Hotel policy and if I do not pay then the booking will not be cancelled and I will be a no show which will mean I will be responsible for the full amount.
How enforceable is there Hotel policy ? and what are my rights ?
Any help would be appreciated.