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Made a very silly mistake- What to do?

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Made a very silly mistake- What to do?

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swingalooswingaloo Forumite
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I sell items of clothing on Ebay and I've made a very stupid mistake with one of my listings which has sold.

For some reason I cannot fathom I've photographed the item on my mannequin with it back to front.  The item has a bow at the back neck but I've put it on the wrong way and my photo shows and description states that the bow is at the front. Obviously the buyer has bought it on the premise that the bow is on the front. I realised the mistake as soon as I got the item out to wrap it and straight away contacted the buyer to let her know what had happened and I asked if she still wanted the item or would rather have a full refund.
I have had no reply and now I'm in a situation where I need to post the item in the morning to meet the posting deadline. 
Unless I hear back from the buyer tonight I'm going to be in a 'catch 22' with a black mark against me whatever.

If she doesn't reply would you cancel and refund, risk sending and getting a neg or wait and risk a late postage ?

Replies

  • theoreticatheoretica Forumite
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    Another option would be to send with a note that you will accept a return.  You might be out postage cost on this one - depends on how you value your account versus postage cost.
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • pinkshoespinkshoes Forumite
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    Is it an experienced buyer?

    I would be tempted to send it anyway with a note saying you had tried to contact them as the item was accidentally photographed back to front, so you will happily refund if they would like to return it.

    perhaps they will wear it back to front and not notice...
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • November2November2 Forumite
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    Why risk a return, just accept the late defect, it doesn't effect anything unless you make it a habit and get several.  Or you can ask Ebay to remove it, your messages will show you were trying to contact buyer so shouldn't be a problem
  • soolinsoolin Forumite, Board Guide
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    November2 said:
    Why risk a return, just accept the late defect, it doesn't effect anything unless you make it a habit and get several.  Or you can ask Ebay to remove it, your messages will show you were trying to contact buyer so shouldn't be a problem
    Late defects can be a problem for a small seller, I certainly wouldn’t risk one if I could avoid it.  I can’t see any reason at all why ebay would even consider removing a late defect if a selelr phones up and confirms it was sent late...the whole point is that it is late. 
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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  • edited 18 February at 3:06PM
    BelenusBelenus Forumite
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    edited 18 February at 3:06PM
    pinkshoes said:
    .....perhaps they will wear it back to front and not notice...
    That reminds me of Bet Lynch wearing Annie Walker's dress back to front on Coronation Street in 1980.

    Link.

    Skip any ads and Jump to 1:50.
    Humans are the only creatures on Earth that will cut down a Tree,
    turn it into paper, and then write 'Save The Trees' on it.
  • swingalooswingaloo Forumite
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    soolin said:
    November2 said:
    Why risk a return, just accept the late defect, it doesn't effect anything unless you make it a habit and get several.  Or you can ask Ebay to remove it, your messages will show you were trying to contact buyer so shouldn't be a problem
    Late defects can be a problem for a small seller, I certainly wouldn’t risk one if I could avoid it.  I can’t see any reason at all why ebay would even consider removing a late defect if a selelr phones up and confirms it was sent late...the whole point is that it is late. 

    Yes and Ive already been stung by a 'Late defect' this week. I say on my auctions that I will post within 24 hours of payment. Buyer paid at 8.30pm on the 12th and I posted at 10.40 am on the 13th. So it was a royal Mail delay rather than me posting late but I still got marked down by the buyer who had full access to the tracking showing I posted on time.

    As for the item I posted about, I tied again to contact the buyer but still no response so Ive cancelled the sale and refunded the buyer.
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