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RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES
Not impressed with Direct Line.
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A few hours ago we had a tile from a neighbour's roof come through the roof of our conservatory. Called direct line only to get a recorded message saying the office was closed until Monday and to phone another number if it was an emergency. I called the emergency number and explained the situation. Person I spoke to said they would transfer me - they did, to the normal claims number which they must have known was closed. Called the emergency number again and started by saying no to transfer me. Explained the situation in full, including the fact that there is underfloor electric heating and rain was running down the wall close to power points and light fittings. They simply weren't interested, said the emergency number is for Home Emergency cover and I would be called by somebody on Monday.
I am fortunate that my brother-in-law is a builder and he came round and has managed to replace the smashed panel with plywood, to at least reduce rain ingress. Unfortunately my insurance renewed about 3 weeks ago or I would be telling Direct Line now where to put their renewal notice. Needless to say I won't be renewing with them next year.