Accidentally refunded twice due to fraudulent activity

lucyowo

Hello! I faced an issue with my Amazon account, where it was hacked - and then just shy of £200 was spent on something that I didn't order. I received an email confirming the order, which immediately caused me to call Amazon, explain the situation, and then be told that the order was cancelled and that the moment the transaction processed, it would instantly be refunded back into my bank. They also advised me to call my bank, and I did, then explaining the situation there also. Today I received my new debit card, and I checked my account to see that the bank had refunded me the amount I had lost - but the Amazon payment still hadn't processed. Now later today, I checked again to realise that the payment had been processed, and like Amazon had said originally, I had been refunded a second time. Now I have double what I lost! What do I do? Of course it's tempting to hold onto the money, but surely this isn't right as it doesn't belong to me?

Diamandis

It's not yours so you need to contact them and make arrangements to return the amount.

arcon5

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You obviously know the answer, just looking for somebody to justify you keeping it

The_Rainmaker

Do you value your Amazon account? Would you like your account closed?

LadyDee

Well, you obviously know what you should do. Would you be happy for your account to be debited twice for a purchase?

Pollycat

"what do I do?"
You know the answer to that question.
So do it.

eddddy

In your position, to be on the safe side, I think I'd wait a week or so before contacting Amazon, to see if their systems pick up the error first.

Otherwise, on the basis that Amazon made the first error, I guess there's a risk of them making the same error in reverse - for example:

• You speak to an Amazon agent who manually reverses the first refund of £200

• Later, an automated system audit identifies the double refund, and automatically reverses the second refund of £200

[Deleted User]

eddddy wrote: »

In your position, to be on the safe side, I think I'd wait a week or so before contacting Amazon, to see if their systems pick up the error first.

Otherwise, on the basis that Amazon made the first error, I guess there's a risk of them making the same error in reverse - for example:

• You speak to an Amazon agent who manually reverses the first refund of £200

• Later, an automated system audit identifies the double refund, and automatically reverses the second refund of £200

What error do you think Amazon made exactly? They cancelled the order which automatically refunds the money.

rach_k

I'd leave it a month to make sure it isn't corrected, then contact Amazon. I'd worry about contacting them straight away as they may manually correct it, only to have it be taken back automatically, leaving you to start again!

eddddy

Colin_Maybe wrote: »

What error do you think Amazon made exactly? They cancelled the order which automatically refunds the money.

I'm guessing you didn't read the title of the thread and/or the original post.

The money was refunded twice - which would have been an error.

[Deleted User]

eddddy wrote: »

I'm guessing you didn't read the title of the thread and/or the original post.

The money was refunded twice - which would have been an error.

I did although it's obvious you didn't.

Amazon refunded and after this the bank (presumably) reversed the payment.

Not that I actually believe the OP's story anyway as I think it's one of the many 1 post trolls that inhabit this place at the moment.