Phone verification for online shopping.

[Deleted User]

Chomeur wrote: »

Three..........................

It should be a supported phone.

Make sure the OS is up to date and ask Three to push out the latest carrier updates to you

Chomeur

Nicholas wrote: »

It doesn't work like that. It has to be a landline registered in advance. eg home landline.

However, I've checked Halifax page and it says the following:



So if you have wifi, I imagine you could receive a push notification from Halifax via wifi, so looks like you're good.

Except that didn't happen. I have the Halifax App but I didn't receive any push notification. Only a text message (which I got after I had taken the bus that I was buying the ticket for online).

Nicholas

Chomeur wrote: »

Except that didn't happen. I have the Halifax App but I didn't receive any push notification. Only a text message (which I got after I had taken the bus that I was buying the ticket for online).

You don't get a text and a notification. Not all transactions need the extra security step, but when you do a verification message should appear when trying to pay by card along the lines:

"We need to verify this transaction. Please choose the following:

Verification by app

OR

text message to mobile xxxxxxxxx

OR

phone call to landline xxxxxxxxx"

d123

!!! wrote: »

It should be a supported phone.

Make sure the OS is up to date and ask Three to push out the latest carrier updates to you

Only if it’s on the Three firmware. Sony phones won’t work on the generic firmware or if on a different network’s branded firmware.

Chomeur

Nicholas wrote: »

You don't get a text and a notification. Not all transactions need the extra security step, but when you do a verification message should appear when trying to pay by card along the lines:

"We need to verify this transaction. Please choose the following:

Verification by app

OR

text message to mobile xxxxxxxxx

OR

phone call to landline xxxxxxxxx"

I don't recall. Maybe it said that and I didn't realise at the time that I had no phone signal.

molerat

Highland76 wrote: »

You can get around this by using a wifi-calling ready handset which only requires a wifi signal to send/receive calls & texts. All of the major networks now support wifi calling, though not sure about all MVNOs.

If only it were that straightforward. With EE for instance the handset has to be one that is purchased directly from EE. MrsM's works (although purchased new from an EBay reseller) but my identical EE locked handset was purchased from Tesco and does not.

Highland76

molerat wrote: »

With EE for instance the handset has to be one that is purchased directly from EE. .

Sorry but that's not entirely true. For example, any iPhone from 5C & above will work on EE WC, even if bought from elsewhere & unlocked. Ditto for any Huawei P10 & above:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-wifi-calling

SavingChris

I have a problem that will prevent me using my Nationwide credit card that is linked to my wife’s CC account. The new security system uses a mobile to send the verification number. The problem is only my wife's mobile can be registered So what can I do when 1. we have no mobile signal at home and/or 2. we are not together? This new security system has not been thought through. The system needs to cater for separate credit cards on one account. I guess this is a VISA problem

branfipa

I have a similar experience with the Cooperative Visa card that my me and my wife have. They will send a verification number to either my e-mail account or my mobile phone, which is fine, I haven't registered my phone with them so as I am using wifi to buy something I should get an e-mail as well. However as my wife is a joint cardholder they will only send a code number to her mobile phone and there the problem lies as she does not have one. I have spoken to them about sending a code to her e-mail account but apparently that option does not exist.
I agree that they have not thought this through, why should they assume that someone buying something on the internet should 1) have a mobile phone and 2) have a signal to be able to receive a text message.
Sending an e-mail with the code seems to me to be the obvious choice.

eskbanker

SavingChris wrote: »

This new security system has not been thought through. The system needs to cater for separate credit cards on one account. I guess this is a VISA problem

branfipa wrote: »

I agree that they have not thought this through, why should they assume that someone buying something on the internet should 1) have a mobile phone and 2) have a signal to be able to receive a text message.
Sending an e-mail with the code seems to me to be the obvious choice.

This isn't a VISA problem as such, it's an industry-wide matter involving an EU directive that's been incorporated into UK legislation applicable from September, but implementation approaches are varying considerably between the different institutions.

Some are offering email and other alternatives to texting mobile phones - I've been collating the published plans of all the main players over on the banking board at https://forums.moneysavingexpert.com/discussion/6021774/strong-customer-authentication-now-delayed-changes-to-online-verification