Argos Replacement Refusal

cokey1970

Hello. I'm hoping that someone can advise me on this.

In January, I purchased a pair of Motorola Bluetooth headphones from my local Argos. Today, the plastic that connects one of the speakers to the headband has failed and broke leaving the speaker dangling by it's wire.

I have today taken them back to the Argos where I bought them from together with the receipt and explained that I believe they are faulty and not fit for purpose.

The Customer Service Manager at the store states that because they are outside of the 30 day return window, it is down to the manufacturer to determine whether 1. the damage is accidental and 2. whether the headphones are repaired or replaced. The headphones have been left and for them to call Motorola.

I stated that I believed the headphones had failed due to poor materials and regardless of what she said, my claim was against Argos and not the manufacturer.

Has anyone experienced anything like this and if so, how was it remedied?

Browntoa

Argos are right , outside 30 days

You are better dealing directly with Motorola , Argos "should" deal with the repair but you will cut out the middle man

cokey1970

Thanks for the reply. Rightly or wrongly, I thought the 30 day return period was in addition to my statutory rights e.g. the problems rests with the retailer rather than the manufacturer.

LilElvis

They're still entitled to establish that the failure is due to a fault rather than your misuse.

Aylesbury_Duck

cokey1970 wrote: »

Thanks for the reply. Rightly or wrongly, I thought the 30 day return period was in addition to my statutory rights e.g. the problems rests with the retailer rather than the manufacturer.

LilElvis is correct, as is Browntoa. It'll probably be quicker to let Argos and Motorola deal with it than to get into a protracted dispute with Argos.

cokey1970

The latest update is that Argos have apparently spoken to Motorola who 'dont offer a chargeable repair for this. They have not asked for photographs and have not asked to see the headphones to confirm whether the plastic has failed.

The person at Argos states they won't exchange because of this response from Motorola. Effectively Argos are saying they have snapped.

Where do I go now?

JJ_Egan

If they are saying you damaged them then an independant report as to repute this fact is required .

Rainbowgirl84

My nephew has 'accidently' broken several headsets...usually happens when he loses when gaming!

custardy

Which model Motorola?

Tea_spiller

Email head office & state not fit for purpose.
Had to go via this avenue with an Argos exclusive tablet that had failed & I didn't have receipt as it faded & was illegible, end result was a giftcard to cover value & postage.

Lip_Stick

I thought within 6 months of purchase the onus was on the retailer to show that the fault wasn't inherent, not that the customer should prove that it is? Argos hasn't proved anything if Motorola refuse to look at the issue, have they?