Paypal Dispute - Partial Refund

TightFisted

Does anyone know whether a partial refund is possible once the payment has been placed in a dispute with Paypal?

The problem I'm having is I bought a Cherished Number Plate on Retention off eBay & paid via Paypal back in October.

The listing stated 12months Retention & when the paperwork it expires in December & the cost of renewing for another 12months is £25.

The seller has agreed to refund me the £25 but has never done so, so I opened a dispute before the 45 day limit expired, now the seller says they cannot make a partial refund whilst the dispute is open & I have to close in order for them to make the partial refund.

Any Ideas?

frivolous_fay

Don't close the dispute!

I think it's a trick to try to make you cancel - you'd be powerless to get a refund if you did.

rosekitten

definatly dont close,they can refund you
at any stage,but once closed you cant
get anything.If you dont close and they
dont refund then paypal will make a decision
and take the money off them and then
refund you.

rapido

. .

Hintza

Why are you keeping it on retention? You say you are close to the 45 day limit that means you bough it in March therefore you are losing 2 months of retention = £4.16 (at a push 3 months £6.25).

Is this really worth the effort?

Premier_2

rapido wrote: »

It is not possible to do a partial refund once a dispute has been opened. Either a full refund or nothing.

I have the same situation with a bad buyer, he wanted a partial refund because he was made to pay a surcharge to receive the item. My post office put the wrong stamp on! But rather than politely ask for it (I would've happily sent £2 to cover the £1.06 plus time he spent), he sent an abusive e-mail followed by a Paypal dispute. So statemate.

And then I asked for the item back, upon receipt of which I would issue a full refund. But he only sent back about half of the items back. So I still cannot refund. Stalemate again.

-rapido

First of all this thread is 6 months old, so hopefully the initial question posed by the OP has been resolved.

In respect of a paypal dispute, a partial refund is certainly an option.
Section 13.5.d explains how.
https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside

Basically, what you need to do is both agree the on the partial refund and each state this as the agreed resolution. Then the dispute needs to be raised to a claim - paypal will close the claim based on the resolution agreed mutually between the buyer & seller, processing any partial refund.

Hintza

Doh........