Non-Transferrable Guarantee Following House Purchase

bearkardashian

We have recently moved into a house which we are currently renovating. The other day we had a chap round to quote us for a new bathroom window when he kindly pointed out to us that our composite door (installed September 2013) is cracking. Sure enough there are cracks all down the grooves of the door 😏

I decided this would be a good time to get onto the company the door was purchased from and ask them transfer the guarantee into our name (obviously no mention of any damage to the door). Annoyingly the lady I spoke to advised me that the guarantee is non-transferrable.

Do I have any rights in this situation? Is this something I could pursue through trading standards?

shaun_from_Africa

bearkardashian wrote: »

Do I have any rights in this situation? Is this something I could pursue through trading standards?

Unfortunately not.
As a warranty is something which is in excess to any legal consumer rights that cover the purchase (and these rights are between the original purchaser and the seller), traders are allowed to state pretty much what they like in their terms and conditions and if one of these states that a warranty is not transferable then as far as the legal side of it goes, there's nothing that you can do.

Caz3121

have you checked the warranty wording online?

davidmcn

Normally part of the due diligence when you buy the property. Did you or your solicitors discuss it at the time? Not much you can do now if they're not transferable (but obviously you should be checking that yourself, not just taking the company's word for it).

stragglebod

What did your surveyor say?

Jumblebumble

bearkardashian wrote: »

We have recently moved into a house which we are currently renovating. The other day we had a chap round to quote us for a new bathroom window when he kindly pointed out to us that our composite door (installed September 2013) is cracking. Sure enough there are cracks all down the grooves of the door 😏

I decided this would be a good time to get onto the company the door was purchased from and ask them transfer the guarantee into our name (obviously no mention of any damage to the door). Annoyingly the lady I spoke to advised me that the guarantee is non-transferrable.

Do I have any rights in this situation? Is this something I could pursue through trading standards?

No rights whatsoever

We had the same with a solid surface worktop in our house that failed with a 10 year warranty that we could not claim on as it was installe dby the previous owners
However we consoled ourselves that any company who does this would probably have found some other way of avoiding payment in any event.