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PCN letter from NCP not received, no chance to formally appeal and letter ignored
amy.l.johnson
Posts: 2 Newbie
I received a PCN from NCP, who have a parking contract with my gym allowing members to park for free between certain hours. This was dated for October.
The first thing I knew of the PCN was when I received a 'you have not paid your PCN' notice in December, demanding £100 and informing me that the appeal window had closed and was no longer available to me. I catergorically did not receive the original letter, if I had I would have appealed with evidence.
NCP clearly hide behind the fact that you can't speak to someone on the phone, so I wrote to them with my appeal in letter format, explaining that the original PCN had not been received and attached a screen shot clearly showing that I entered and left the gym completely inline with the times I was photographed entering and leaving the carpark. Despite me sending this first class, recorded delivery and receiving confirmation that the letter was received they decided not to respond and forward the fine directly to a debt collection company.
I would have liked to have appealed through POPLA, but need a verification number to do so, something I do not have as I have had no chance to originally appeal. All of this as a result of the original letter not getting to me...
So...now I have a letter demanding £160 from a debt collection company and feel very hard done by. My first time in this situation, does anyone have any kind words of advise? Thank you in advance!
The first thing I knew of the PCN was when I received a 'you have not paid your PCN' notice in December, demanding £100 and informing me that the appeal window had closed and was no longer available to me. I catergorically did not receive the original letter, if I had I would have appealed with evidence.
NCP clearly hide behind the fact that you can't speak to someone on the phone, so I wrote to them with my appeal in letter format, explaining that the original PCN had not been received and attached a screen shot clearly showing that I entered and left the gym completely inline with the times I was photographed entering and leaving the carpark. Despite me sending this first class, recorded delivery and receiving confirmation that the letter was received they decided not to respond and forward the fine directly to a debt collection company.
I would have liked to have appealed through POPLA, but need a verification number to do so, something I do not have as I have had no chance to originally appeal. All of this as a result of the original letter not getting to me...
So...now I have a letter demanding £160 from a debt collection company and feel very hard done by. My first time in this situation, does anyone have any kind words of advise? Thank you in advance!
0
Comments
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Send NCP a SAR asking for all details they hold on you and your vehicle, all letters they have sent/exchanged to/with you and all letters they have sent/exchanged about you with any other agents. Here's a thread discussing SARs - read thoroughly to get a good understanding.
https://forums.moneysavingexpert.com/discussion/5849784/june-2018-start-of-the-new-ppc-and-dvla-fightback-gdpr-related
Then here is a template to use from Legal Beagles
https://legalbeagles.info/library/guides_and_letters/court/subject-access-request/
In parallel make a complaint to the BPA, copying all correspondence to and fro between you and NCP, that NCP haven't provided you with the full appeals route and they have commenced premature debt recovery action, in direct contravention of the BPA Code of Practice to which they have agreed to comply. Copy all of that then to the DVLA and ask them to investigate. From memory, there is a pattern of this behaviour emerging with NCP.
steve.c@britishparking.co.uk
ccrt@dvla.gov.ukPlease note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.#Private Parking Firms - Killing the High Street0
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