Any BT retention deal which they are quiet about?

yessuz

So we moved the house 2 years ago and I managed to get a decent deal in order to stay with BT
I got Superfast Fibre 2 Unlimited for 44.99/month - for 67 Mbit down
Now, 2 years passed, and my BT discount ends by 29th of December 2018. So I checked the uswitch and found that I can get Black Friday deal from 27.99 with 18 month contract for exactly same speeds (no wonder - same company).

Both - total price, including line rental.

So currently I spend 17 ponds a month more than I could.

So I called their "customer retention" line. Had a chat with nice chap... so in short the transcript:
Rep: Bla bla bla, very nice deal to get the "Superfast Fibre Plus" for £46.99 a month.
Me: - not interested, as all I am interested - same speed and price.
REP OK, then, "absolute minimum I can get you - £38.99 a month."
Me well, not exactly what I was looking for. As in 18 months I will be almost £200 worse.
Rep well, there is nothing I can do as 38.99 is the best of the best...
Me fine, will talk with Plusnet.
Rep that's fine. bye.

So now the question: are there any better deals for same? Maybe I could use some other example, in order to negotiate? any other tips?

another question - is it worth to change BT to Plusnet?

Al_Ross

[FONT=&quot]I have been getting great deals for the last few years with BT.Everytime they have a price rise I am allowed to negotiate a new deal and end up paying less.[/FONT]

[FONT=&quot]I have unlimited Infinity 1, but got a free speed boost ages ago to Infinity 2 speeds and they have kept me on that. I get 86Mbit down 20 up.My last deal I got the price down to £21.99 a month and that includes free bit Sport for 12 months.[/FONT]
[FONT=&quot]To get a deal from them be prepared to move if you have to. Find a decent deal to chuck in their face i.e Plustnet or Vodaphone come to mind.[/FONT]

[FONT=&quot]Get through to Retentions, tell them you require your MAC code because you are away to switch(you don't really need a Mac code these days), then they may start offering you a better deal, if not go ahead and start a switch with a provider you can get a decent deal from and you are confident about.[/FONT]

[FONT=&quot]BT will most likely be contacting you a few days later, begging you to stay and matching or bettering your new deal[/FONT]

pmduk

Don't forget when you threaten to leave to go to Plusnet the money is staying within the BT Group, that doesn't offer them much incentive to offer you a great deal.

JJ_Egan

Posible cheaper the up to 52 meg.
Be aware that cancelling before 29th Nov may cost .

yessuz

So called them today again. They stick to same offer.
Although this time rep "went to ask for another deal to two floor managers" but "both said no" .


So in this case, I think the Plusnet will be my new provider. Unless I will chose talk talk..m