Buyer has my item and my refund

edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales
4 replies 1K views
violet79violet79 Forumite
8 Posts
I sold an item on eBay for about £250 and sent it by Shutl.
The item immediately went missing and Shutl eventually confirmed it was lost and I should claim compensation (I had paid for enhanced compensation).
I refunded the buyer and claimed compensation from Shutl. I was maybe a bit quick to refund but I have 100% feedback and was worried about that.
While I was waiting for the compensation, the item suddenly reappeared and was delivered.
I kept the buyer updated throughout but they never once replied to any of my emails. I contacted eBay who asked the buyer to confirm to me if they had received the item and they said yes. eBay advised me to send the buyer a payment request via PayPal which I did.
The buyer hasn't paid me and won't reply to my emails so they have the item and I've refunded them.
Is there anything I can do?

Replies

  • soolinsoolin Forumite, Board Guide
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    violet79 wrote: »
    I sold an item on eBay for about £250 and sent it by Shutl.
    The item immediately went missing and Shutl eventually confirmed it was lost and I should claim compensation (I had paid for enhanced compensation).
    I refunded the buyer and claimed compensation from Shutl. I was maybe a bit quick to refund but I have 100% feedback and was worried about that.
    While I was waiting for the compensation, the item suddenly reappeared and was delivered.
    I kept the buyer updated throughout but they never once replied to any of my emails. I contacted eBay who asked the buyer to confirm to me if they had received the item and they said yes. eBay advised me to send the buyer a payment request via PayPal which I did.
    The buyer hasn't paid me and won't reply to my emails so they have the item and I've refunded them.
    Is there anything I can do?

    Letter before action and then small claims.
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  • I was hoping there may be something simpler/quicker. Do eBay have any kind of responsibility in this situation? Is there anything I can say to them? Their response seems to be that they've asked the buyer to contact me (again) and will let me know if the buyer contacts them but that's it really. I can't believe the way the buyer is behaving. I can understand if they're fed up with the whole thing because I am too (Shutl's fault) but I've suggested they return the item (at my cost) if they don't want it anymore. I said I would arrange for it to be collected from their house at a suitable time too. They just don't respond to anything.
  • theonlywayisuptheonlywayisup Forumite
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    violet79 wrote: »
    I was hoping there may be something simpler/quicker. Do eBay have any kind of responsibility in this situation? Is there anything I can say to them? Their response seems to be that they've asked the buyer to contact me (again) and will let me know if the buyer contacts them but that's it really. I can't believe the way the buyer is behaving. I can understand if they're fed up with the whole thing because I am too (Shutl's fault) but I've suggested they return the item (at my cost) if they don't want it anymore. I said I would arrange for it to be collected from their house at a suitable time too. They just don't respond to anything.

    There isn't anything simpler or quicker. Unfortunately you made the refund. As the buyer isn't responding *and assuming they aren't close enough for you to visit, then an LBA seems best.
  • F&LF&L Forumite
    570 Posts
    Ebay won't do anything for you as you refunded them of your own accord. If you google Letter before Action template you will find plenty of examples that you could use. Sending a LBA will usually make a buyer realise you're not going away.

    I'm assuming you're a private seller and not a business? If you're a business then it's a Letter before Claim that you need to send, again templates are available on google.
This discussion has been closed.
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