Wrong item sent - chinese seller

edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales
3 replies 504 views
BargainJunkyBargainJunky Forumite
1.5K Posts
Part of the Furniture 1,000 Posts Combo Breaker
I bought two sets of gift bags from China one set is perfect the other they have sent in the smaller size and it is no use as what I want to put inside will not fit.

Contacted the seller to advise they sent the wrong item and they offered 30% discount but as its too small to use I asked for the correct item to be sent or a refund and costs to cover return postage.

They have said they will refund on return but have not offered the postage. I feel it is unfair that I have to pay the postage which will probably be more than the item cost because of their error.

Is there anything else I can do I have already asked them to supply return postage costs.


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