Elderly Relative in a NHS Unit -

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An elderly relative of mine is in an NHS funded mobility rehab unit after a fall. She has been there about three weeks.
She has a team based there seeing to her rehabilitation, care, medical and personal care, meals and bathing etc.
Would there be a "lead person" named as her nominated "responsible person", in a similar way that I have a nominated Medical professional at my GP medical centre, even though I might be seen by anyone based there?

I have some queries about her progress and seem to always get hold of the team member who knows very little! Can we insist on a main contact?
:A Goddess :A

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  • Rambosmum
    Rambosmum Posts: 2,445 Forumite
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    There's usually a care coordinator or social worker, but they often don't get involved until discharge is imminent, e.g. all rehab has been completed and they are back to their previous or new baseline. The care coordinator will then make discharge plans.
  • fibonarchie
    fibonarchie Posts: 975 Forumite
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    Could it be a patient privacy thing? They might not share medical information with someone who's not down as next of kin.
    Signature Removed by Forum Team ..thanks to somebody reporting a witty and decades-old Kenny Everett quote as 'offensive'!!
  • onlyroz
    onlyroz Posts: 17,661 Forumite
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    My dad spent 6 weeks in hospital recently after a hip replacement. In our experience none of the staff appeared to know anything about what treatment he would be receiving, when he might be receiving it or when he might be going home. Most of the staff also knew very little about his other medical conditions (stoma bag and Alzheimer's). . As for help with washing and bathing - forget about it. He went 5 weeks without washing his hair despite vague promises that it would happen. Physio was sporadic and it seemed to be left up to my mum to make sure he got any exercise.
  • PrettyKittyKat
    PrettyKittyKat Posts: 1,270 Forumite
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    I have found varying experiences when my Dad has been in hospital (a handful of times over the last 5 years usually around 2-3 weeks long). His most recent stay I found the staff amazing! Each day on his patient board behind his bed it had pictures of who his sister and nurse was for that day so I knew who to speak to, and it seemed on this ward the sisters/nurses would generally cover the same rooms on the ward each shift so there was some consistency. Does your relative have anything like this?Occasionally someone from another ward would be covering but this was probably only 3 times in the 3 weeks he was there.

    I found that all the info was stored on the hospital system so the nurse/sister was able to check everything on there to be precise with the info. They are restricted as if the Doctor/consultant hasn't noted why something was done/not done or requested then they would just use their experience to say what it was possibly for.

    Your relative I imagine would be under a certain team of nurses or consultants. Maybe request a meeting with a Doctor? The doctor did their rounds out of visiting hours for my Dad but we were able to request a meeting.
  • troubleinparadise
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    sleepymans wrote: »
    An elderly relative of mine is in an NHS funded mobility rehab unit after a fall. She has been there about three weeks.
    She has a team based there seeing to her rehabilitation, care, medical and personal care, meals and bathing etc.
    Would there be a "lead person" named as her nominated "responsible person", in a similar way that I have a nominated Medical professional at my GP medical centre, even though I might be seen by anyone based there?

    I have some queries about her progress and seem to always get hold of the team member who knows very little! Can we insist on a main contact?

    Do you actually go in to see her, or is your contact via phone?

    I ask because my mother was in a rehab unit following a fall, and it was a very busy but pleasant place with a number of staff, but I can’t say there was ever any one staff member she had been assigned to. It also wasn’t very hands on as they were really there as a watchful eye to encourage patients to be self-sufficient in washing, dressing and eating rather than focusing on an individuals personal progress, but in a safe environment.

    I did visit frequently, so it was easier to talk to a staff member who might have to get a file to check up on her notes; but the phone could ring for a while if the staff were busy - as always, never as many as needed in the perfect world :o
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