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What do I do with these faulty headphones?

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What do I do with these faulty headphones?

edited 30 November -1 at 12:00AM in Credit Cards
5 replies 729 views
philip1427philip1427 Forumite
143 posts
edited 30 November -1 at 12:00AM in Credit Cards
Please move this thread if it is in the wrong place.

So everyone I need your advice...

I bought a rather expensive pair of wireless headphone last month and the paint coating on the internal surface is already starting to wear. I feel like doesn’t represent the quality I would expect of the item or has it lasted a reasonable length of time.

So I emailed the company I bought them from stated that I would like a refund/repair/replacement but preferably a replace in line with my consumer rights. They responded by saying they would happily send it to the manufacturer under the manufacturing warranty. However the manufacturers will inspect them and if the deem them to be a manufacturing defect and not wear and tear etc they will replace them.

Maybe I’m wrong but I feel that this may lead to an outcome of whatever the manufacturer decides and that the seller is absolving any of their responsibility. Surely the seller should just replace them as the contract is between me and the seller and then it’s up to them to deal with the manufacturer

Alternatively should I go through my credit card, get a refund then buy a new pair?

Thanks for all your input in advance


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