Delayed broadband bill

km1705

Hi all, just here asking for a little advice on a broadband bill I just received from First Utility.

I moved into my new house (first buy!) in September last year - as First Utility are my gas/energy providers I decided to take them up on a broadband offer. Unfortunately the broadband was terrible and not fit for purpose so I cancelled the contract.

9-10 months down the line now, I received a bill from First Utility charging me for the installation fee, the month's charge and the cancellation fee (which I agreed with them just to get out). I was under the impression this had already been taken care of by direct debit so was not expecting it and have not budgeted for it this month.

On speaking to F.U, they said they're not sure why the bill has been sent out so late, but made no move to reduce/retract the bill - they advised speaking with the payment department to try and spread it out. Before I call them I just wanted to seek advice from people on this forum - would you expect the bill to have to pay the bill after a certain timeframe, or would standing my ground likely lead to them reducing it because of their mistake? I'm fairly certain I'll just have to bite the bullet and pay but would appreciate any input.

Thanks

molerat

They have 6 years to collect what you owe. As long as it is correct you need to pay it. Don't know if FU report to the CRAs, might be worth checking.

anniecave

First Utility didn't report me at all to credit reference agencies (I was last a gas/electric customer one year ago). I don't know if their broadband would be different but I would expect not.


Have a look online on their account whether any previous bills were issued or payments taken to check they're not charging you for what you've already paid for.


Their failure to issue bills in a timely manner isn't really a reason for giving a discount, it means you've had time to gain interest on the money you should have paid (albeit only a very small amount of interest!)


If you're struggling for funds now, the payment plan option is your best option.