Creation Card

mrc1504

Creation Credit Card - Great Product - Poor Service

Anyone else use a Creation credit card? I took out a creation card in July last year as we were going on holiday in August. The application was simple and painless and we never even got asked for proof of ID or address.

We were given credit card with a limit of £3000 at 12.9% APR
The only problem we had were the PIN numbers. As I requested my wife as an additional card holder (ACH) we got 2 PIN Numbers sent out but there was no way to tell which PIN was for the main card or the ACH card as both PINs came in my name.

After a bit of jumbling around we got it sorted and changed them at the ATM.

I have to say we are very pleased with the product itself. Used immediately to test and all went well. Accepted when abroad on holiday and absolutely no issues at all.
I even withdrew cash whilst abroad. The card is brilliant for using abroad and is or was even featured on the MSE website as a top card to use abroad.

The problem I have though is the customer service. It is completely abysmal.
I have only contacted them twice since having the card and both times I was left feeling VERY uncomfortable and unsure they would actually help.

The staff come over as poorly trained and unwilling to help.

Has anyone else got experience of this?

[Deleted User]

Is this a recent card or the one you took back in 2016?

https://forums.moneysavingexpert.com/showthread.php?t=5496419

Ben8282

I have held a Creation issued card for several years and have never had a problem with their customer service.
Perhaps you would care to enlighten us as to your reason for contacting them and what happened to cause you to be 'VERY uncomfortable'?

Roger1

!!! wrote: »

Is this a recent card or the one you took back in 2016?

https://forums.moneysavingexpert.com/showthread.php?t=5496419

OP's post has doubled his/her historic total to 2 in, er, 2 years. And both on the same subject, clearly heavy on the OP's mind.

Ben8282 wrote: »

I have held a Creation issued card for several years and have never had a problem with their customer service.

Same for me, with 3 Creation cards.

wizzywig27

Rarely have to contact them, although last week I did contact them to reset my secure code. Bit of a wait (15 mins or so) but once through the gentleman was very polite and helpful.

Candyapple

Great card, had mine for 4 or 5 years now. Their call centre is based up North, by the sounds of the accent of the operators Leeds area I think. Never had a problem whenever I've called them. What makes you say their customer services is 'abysmal'?

bundoran

Candyapple wrote: »

Great card, had mine for 4 or 5 years now. Their call centre is based up North, by the sounds of the accent of the operators Leeds area I think. Never had a problem whenever I've called them. What makes you say their customer services is 'abysmal'?

The call centre is in Solihull, about ten miles south west of Birmingham.

Candyapple

bundoran wrote: »

The call centre is in Solihull, about ten miles south west of Birmingham.

Close enough (from a Southerner's point of view)