Capital One

NIMBUS10

Hi,


I have has a Cap One card since 2004 and have managed the account via their online site, absolutely no problems in all this time.


In October I had a email from them telling me that the website would be changing and I would (when the time comes) have to re register.


I re registered by having a one time only access code text to me which I entered, once again I was able to see my account...and see what the new site had to offer.
I have since then logged on in the usual way (clicking on a part that says I have already re registered) ie username and password....then last week I am shown a page with both my mobile and landline number...I have to select one then I get a phone call with a 6 digit access code...once entered I am in to the account.


I wrote to Cap One asking if this is the new way of getting in ...their mixed reply was that they have added a second layer of security to all accounts and that my browser must be deleting the cookies or I have an ad blocker enabled and a pop up blocker enabled.


I disabled the ad blocker and the pop up blocker and set the PC to accept all cookies inc 3rd party ones.....tried to gain access to the account and couldn't even get the opening page up..until I disabled 3rd party cookies...then I am still required to get a access code via phone to get in.


Is anyone else having this....


Just seems strange that from the original access code all went ok then last week I have this code to enter....certainly has beefed up security.

Dobbibill

I can't offer any advice with the account log in but have you tried a different browser?
If so, do you get the same problems?

NIMBUS10

I knew I left something out......yes I changed to Firefox and to Safari but had the same result.
Thanks for your reply.....

SnowTiger

I had a similar issue. I was logging in using a bookmarked link.

Are you logging in using a bookmark? Or typing the address in to your browser(s) and using auto complete?

Try following the sign in link on Capital One's home page.

System

I had the same thing as well, I just used the link above .

NIMBUS10

Hi All.

Just tried the link SnowLinks post....unfortunately still had the page to select either text or landline call with access code.

Interestingly though I have noticed that if I sign out of the site I can immediately sign back in ok, but if I sign out the close the browser then try to go back into the website I get the run around....beginning you realise (with your help) that it must be my PC as you have managed to get in ok after having the same issue.

At least I can access my account still.....just a bit of a pain.

Thanks for your suggestions though.

maxximus75

Clear your browser history and cache.


Then log in by manually typing the capital one website address


It will probably ask you to go through the process to obtain a code as it wont recognise your browser.


After that, things should be ok.


Give it a shot.