HCBS bonus not paid

tudorfan22

Can someone help me, I switched to HSBC and havent been paid my £150 incentive yet, most people got the bonus within 10 working day but mine has been over a month. I suspect it was because I didn!!!8217;t pay in £1750 in the first month, I totally forgot the minimum amount and stupidly only paid in £1600 thinking it would be enough, this month ive paid in £1750, but is it too late, have I missed out on the bonus because of this first month? Fyi the 2 direct debits have gone out so that adheres to the terms

eskbanker

tudorfan22 wrote: »

Can someone help me, I switched to HSBC and haven!!!8217;t been paid my £150 incentive yet, most people got the bonus within 10 working day but mine has been over a month. I suspect it was because I didn!!!8217;t pay in £1750 in the first month, I totally forgot the minimum amount and stupidly only paid in £1600 thinking it would be enough, this month ive paid in £1750, but is it too late, have I missed out on the bonus because of this first month? Fyi the 2 direct debits have gone out so that adheres to the terms

The terms at https://www.hsbc.co.uk/1/PA_esf-ca-app-content/content/pws/content/personal/pdfs/HSBC_200_Switching_offer.pdf state that the initial £150 bonus is paid "within 50 days of the switch completion date", but if you're concerned that you may not qualify for this then contact HSBC to check if this is actually the case and if so, if the situation is irretrievable or if there's anything you can do....

You might want to edit the title of your post so that people know which company it refers to!

Milarky

Well I'm paying in £1750 per month every month to guarantee receipt the further £50 at the opening anniversary (even though you only need to meet the paying condition for 9 out 12 months anyway)


What has me confused is that the Promotional Terms and Conidtions don't describe this but merely state



"Eligibility Criteria for Further Offer Payment
10.
We will make the Further Offer Payment described at clause 11
if you comply with all the following requirements, namely:
a.
you qualified for, and received, the Initial Offer Payment described
at clause 5;
b.
you continue to hold the Eligible Account which was opened in
accordance with these Offer Terms at the time of the Further Offer
Payment;
c.
you have met the conditions for the Eligible Account which was
opened for at least 9 of the 12 months following the Eligible Account
being opened. For further details of these conditions please see the
relevant section of the Product Terms; and
d.
you registered for online and/or mobile banking within 60 days of
the Eligible Account being opened.
Further Offer Payment
11.
If you meet the requirements to qualify for the Further Offer
Payment as described at clause 10, we will make the Further Offer
Payment of £50 within the 30 day period beginning on the 12 month
anniversary of the Eligible Account being opened. The payment will
be made by a direct credit into your Eligible Account"


I would say that even if the condition to hold this Premier Account does require a monthly receipt of at least £1750 then you are already complying from the second month on. Merely by maintaining this account type and not changing it themselves leaves HSBC accountable to the terms of the offer. So I would say just ask them for the payment now assuming it is actually overdue.

soulsaver

As Eskbanker says, you'd be better asking HSBC why you haven't been paid it and then come here and deal with their reply rather than 2nd guess & debate and find it's something else totally.