Plusnet mobile - great service

carterbequest

Just wanted to say thanks to Plusnet for giving me a great price on a monthly SIM and a reward for loyalty.

I was wanting to switch my contract from unlimited minutes to 2000 mins a month. They matched another providers price, then offered me a discount and finally said ''as you've been with us over 18 months I'm going to give you unlimited minutes for the same price''.

So in a 5 minute call I halved my monthly payment for the same minutes and data deal.

System

carterbequest wrote: »

Just wanted to say thanks to Plusnet for giving me a great price on a monthly SIM and a reward for loyalty.

I was wanting to switch my contract from unlimited minutes to 2000 mins a month. They matched another providers price, then offered me a discount and finally said ''as you've been with us over 18 months I'm going to give you unlimited minutes for the same price''.

So in a 5 minute call I halved my monthly payment for the same minutes and data deal.

Great - shame they are on a terrible network (EE) with no access to 4G or wifi calling.

mije1983

Heng_Leng wrote: »

Great - shame they are on a terrible network (EE) with no access to 4G or wifi calling.

Terrible for you maybe, but doesn't mean terrible for everyone.

d123

mije1983 wrote: »

Terrible for you maybe, but doesn't mean terrible for everyone.

Agreed, not terrible for most, EE consistently win the independent network performance tests.

[Deleted User]

Heng_Leng wrote: »

Great - shame they are on a terrible network (EE) with no access to 4G or wifi calling.

As said above, no problem with the EE network at all where I am.

I presume you mean no 4G voice calls rather than just no 4G. Nobody has access (on the EE network) to WiFi or 4G voice calling as far as I'm aware except EE customers. If it's important to you then you pay triple the price (or whatever) rather than Plusnet prices.

pmduk

I'm glad the OP is happy, but without sounding too cynical getting a good deal from a sales agent is not the same as good service. Good customer service will only be evident if/when something goes wrong.

d123

Colin_Maybe wrote: »

As said above, no problem with the EE network at all where I am.

I presume you mean no 4G voice calls rather than just no 4G. Nobody has access (on the EE network) to WiFi or 4G voice calling as far as I'm aware except EE customers. If it's important to you then you pay triple the price (or whatever) rather than Plusnet prices.

Only EE contract customers to be precise.

Though BT Mobile is in the process of rolling 4G Calling out to their customers, from what I've heard, I would think as Plusnet is also owned by BT they should be near the front of the queue to get it reasonably soon as well.

sdduk

Heng_Leng wrote: »

Great - shame they are on a terrible network (EE) with no access to 4G or wifi calling.

Don't know where you are getting your information from but they do have 4G they have had it for about a year now.
Don't know about wifi calling never used it also i am with them so i know they have 4G.:D

[Deleted User]

sdduk wrote: »

Don't know where you are getting your information from but they do have 4G they have had it for about a year now.
Don't know about wifi calling never used it also i am with them so i know they have 4G.:D

They're talking about VoLTE or voice over 4G which is only supported by EE (on their network) and then only on certain (top end) phones. As someone pointed out above BT may be getting it too but I have my doubts over whether PN will also.

sdduk

Colin_Maybe wrote: »

They're talking about VoLTE or voice over 4G which is only supported by EE (on their network) and then only on certain (top end) phones. As someone pointed out above BT may be getting it too but I have my doubts over whether PN will also.

Yeah i see now.
If you have VoLTEo do you have to enable it? i think i may have it on my three mobile contract.