Disappearing ISA 26 February 2018 at 9:44PM in ISAs & tax-free savings 2 replies 452 views

MystifiedMe

Hi there,
I have had an ISA for a number of years, I recently went to check the balance by phoning the company it's held with, only to be told they have no record of the account. I was advised to fill out various forms, witness statements etc and 3 months later, still nothing. I have old paper statements for this account. Can the company dissolve my account and take my money without me knowing ? It seems like this has happened to me !:mad:

Alexland

Are you sure you are talking to the right company? Is there any possibility you transferred it or withdrew the money? Can you share any more details with us? Have you raised a complaint?

ValiantSon

If you definitely still had an ISA with them then you need to raise a complaint and then, if necessary, escalate it to the financial ombudsman.

I assume that you have the relevant paperwork, including an annual statement for every year to date.