Disappearing ISA

Hi there,
I have had an ISA for a number of years, I recently went to check the balance by phoning the company it's held with, only to be told they have no record of the account. I was advised to fill out various forms, witness statements etc and 3 months later, still nothing. I have old paper statements for this account. Can the company dissolve my account and take my money without me knowing ? It seems like this has happened to me !:mad:

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