Solar Panel Supplier Problems

IanT68

Hi everyone, thank you for taking the time to read my thread
Okay here goes. We were sold solar panels from Absolute Energy in Norwich who went into liquidation not long after we bought them. Apparently their parent company is Avonside Eco Homes who we contacted about the problem, they said they would get back in tough but, surprise surprise, we heard nothing from them. Our main problem is that the guy who came to our home and sold the panels to us told us that he would deal with the feed in tariff thing with our supplier at the time. He didn't get round to doing it so we now have no feed in tariff, no money from the government for having panels (another plus side to having the panels installed we were told) and around £100 per month to pay on top of what it costs us for energy to start with. Who do we turn to for help?

footyguy

What are you paying £100 pm for, and to whom???

Edit: What is the registered number of the company you say has gone into liquidation?
(As I am struggling to identify them from Company House records)

IanT68

The £100(ish) per month goes to the credit company that paid for the panels and installation.
beta.companieshouse.gov.uk/company forward slash 08368431/insolvency
(It won't let me post links, sorry. Hope it makes sense)

ASavvyBuyer

IanT68 wrote: »

Hi everyone, thank you for taking the time to read my thread
Okay here goes. We were sold solar panels from Absolute Energy in Norwich who went into liquidation not long after we bought them. Apparently their parent company is Avonside Eco Homes who we contacted about the problem, they said they would get back in tough but, surprise surprise, we heard nothing from them. Our main problem is that the guy who came to our home and sold the panels to us told us that he would deal with the feed in tariff thing with our supplier at the time. He didn't get round to doing it so we now have no feed in tariff, no money from the government for having panels (another plus side to having the panels installed we were told) and around £100 per month to pay on top of what it costs us for energy to start with. Who do we turn to for help?

Suggest that you post in the Green & Ethical thread where Solar PV is discussed.

However, if you paid for the system on credit it is very unlikely you would ever cover the cost, even if you did get FIT payments.

System

When were the panels installed and do you have all the documentation - MCS Certificate etc?

footyguy

IanT68 wrote: »

The £100(ish) per month goes to the credit company that paid for the panels and installation.
beta.companieshouse.gov.uk/company forward slash 08368431/insolvency
(It won't let me post links, sorry. Hope it makes sense)

I see that company went into liquidation almost 2 years ago, so this appears to have been going on for quite some time.
I also see it was a voluntary liquidation. Have you tried to appeal against that?
Or even contacted the liquidator?

The fact you bought the panels on credit means the creditor may also be equally liable for the performance of the contract, so this may be another avenue to pursue.
https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

I suggest you seek independant legal advice if you are still interested in pursuing this matter over 2 years later.