Read our cookies policy.
ballardio wrote: »
I was unable to trace any obvious help, so I turned to a company I found about 3 miles from my home. It is a small company; the owner came out to see me, examined the inverter and confirmed my diagnosis and told me to leave it with him.
About a fortnight later he contacted me. He'd been in touch with the wholesalers of the inverter and they had agreed to supply a new one. My original was outdated by several years. I waited for the "sucker punch" - all was well. He arrived with a colleague and they removed the old one and replaced it with the new one. He did make an installation charge of £20. That was for the labour of two men for 30 minutes and checking the whole thing was working. On being asked if it needed an annual service, he told me it did not. I should just keep an eye on outputs and have the panels cleaned if they fell significantly.
The system has worked well ever since.
I was very fortunate!
robbsafc wrote: »
I received a letter from a company called "ese" (Company Number 09825685) . They are supposedly offering a free solar health check and service on my system. I presume my details are on some database somewhere as I had solar panels installed in 2011. Having googled there is not a lot of information around regarding this company. I checked Companies House and they appear to be a consultancy firm.
Has anyone encountered this? I am skeptical as to me there must be a catch somewhere to make it worthwhile for the company.
ESE_Services_Limited wrote: »
Since inception ESE Services Limited has grown significantly as a business, Our client base continues to grow through the recommendations made by our clients to their friends and family resulting in ESE Services Limited becoming one of the UK!!!8217;s leading provider of maintenance to the private residential solar market.
We have reacted to regulatory and policy changes and our market analysis highlighted a need to provide maintenance services to the residential solar market- filling a void that has been created through the renewable energy policy changes, specifically the solar PV sector. Many solar companies were unable to continue to trade following the tariff changes and in many areas, there is no longer a local service provider available
Our offering is open and transparent. We do not endorse nor condone aggressive and pushy sales tactics. Our field sales technicians may make recommendations on a case by case basis and clients make an informed decision based on the benefits of each new technology- presented from the manufacturers specifications. As such we are a re-seller and installer of industry products specifically designed for the residential solar market.
Our customer service is paramount to us as is our professional integrity. To ensure the highest standards of service and clients have an outstanding customer experience, we have recently invested in a new digital platform that ensures customers receive all documentation to make an informed decision and how to cancel should a client change their mind
Solar systems are an asset to each property and to each property owner. Unlike other household items, renewable technologies are unique in that they generate revenue. Our services ensure this revenue is protected and enhanced where possible. The service we provide gives our clients piece of mind they are getting maximum value out of their investment and asset.
Many clients who have subscribed to our solar maintenance plan have received a replacement inverter at no extra cost saving each customer the expensive cost of replacement and minimising any lengthy time periods of lost generation with replacement parts installed typically within 7 days of the fault arising.
We have a dedicated team of experts operating nationwide to assist any residential solar owner no matter what their issue- be it a pesky pigeon or broken panel each of our clients both new and existing will receive the same friendly and personal customer service
We look forward to engaging with more customers as we build our customer base. If you are an installer or homeowner, please feel free to contact myself or any member of the team if you have any questions or queries no matter how small.
Group Managing Director
Kimhaz wrote: »
I!!!8217;ve received the letter today. I rang the number and had a munchkin tell me repeatedly to hold the line because my call was important. I looked at the letter again to see it was addressed to the householder at my address. They are clearly using the edited electoral register to send out the letters. I have privacy on my phone, why can!!!8217;t I have the same with junk mail?
Kimhaz wrote: »
I've received the letter today. I rang the number and had a munchkin tell me repeatedly to hold the line because my call was important. I looked at the letter again to see it was addressed to the householder at my address. They are clearly using the edited electoral register to send out the letters. I have privacy on my phone, why can't I have the same with junk mail?
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support