Eurostar delays - what are my rights?

nickapple34

Hi all,

My partner and I went to Paris for a few days via Eurostar, and on the return journey were delayed by 3 hours due to signal failure in the Channel Tunnel. The staff at Gare Du Nord (Paris) were quite unhelpful throughout, which has left us with a rather negative impression of the whole Eurostar experience.

The UK staff on the train advised everyone to chase compensation through their official distruption pages, but currently we're only being offered £33 each in Eurostar e-vouchers (i.e. we can only put them towards another Eurostar journey) - which after our experience last time, we're not in a rush to do any time soon!

So, in short, do we have to accept the e-vouchers they have initially proposed, or can we press for a return in sterling? What are our rights? Has anyone been through this previously, and have any experiences they could share to help us out?

Thanks for your help in advance.

Caz3121

their delay policy is here https://www.eurostar.com/uk-en/travel-info/service-information/claiming-compensation

Alan_Bowen

You can request a refund of 50% of the value of the one way ticket if you do not want the e voucher, the form can be found by following the link above