Halifax want £10. Is this right?

zorz

Using the MSE template, I contacted Halifax about a credit card. They responded requesting £10 before releasing information concerning PPI. Is this correct?

amersall

What is it you need from them, was it a mis sell or paperwork?.

zorz

The following was sent:

"I am writing to request a copy of my original agreement with Halifax Card Services. If the original loan agreement does not include details of the insurance added to the account, such as the number and cost of any monthly payments or any lump sum fees and interest charges applicable to this fee, please attach or advise how I can get access to this information.

I look forward to your response within 40 days, as is obliged under the Data Protection Act 1998. If not, I shall seek remedy from the Information Commissioner."

amersall

As you have requested information, you need to pay the £10.
Are you trying to get a loan written off if they don't have the agreement?.

Your post is regarding a credit card, is this right? is the card still in use?.

amersall

It would be easier if you gave details of what you are trying to do so you can get the correct help that you need.

dunstonh

I look forward to your response within 40 days, as is obliged under the Data Protection Act 1998. If not, I shall seek remedy from the Information Commissioner."

As obliged under the data protection act, you are required to pay £10.

When you are going to use legalistic language, it usually makes sense to know what you are doing.

Is this a loan or a credit card? You say Halifax card services but then say loan agreement. If it is a card, then why do you need the agreement (certainly not needed for PPI and not much use in most cases)

[Deleted User]

dunstonh wrote: »

Is this a loan or a credit card?

zorz wrote: »

I contacted Halifax about a credit card.

There seem to be a few posts missing from this thread, going by the responses...

zorz

Thank you.