Am I entitled to delivery fees returning a faulty item that I bought online?

Marc4234234

I bought a pair of shoes from Sports Direct and they came with a very minor (not too visible stretching/frayed material) defect that developed into a very visible defect with some use of the shoes (now a hole in the shoes).

Their returns policy is for me to print out a form, fill it in, and return it with the shoes to their address.

Of course they're doing this to make it as unappealing as possible, but if I do get a refund in the end, am I entitled to the delivery fees that I paid sending the shoes back?

It doesn't seem particularly fair that I pay for returning an item which they sold defective to me... However their website, doesn't refer to getting delivery fees back for faulty items.

(link was here, can't post it as a new form user)

But it does seem to talk about getting delivery fees back if you're just returning a normal item in 14 days...

(link was here, can't post it as a new form user)

KeithP

If the goods do not conform to contract, then the seller must cover the cost of returning the goods.

Marc4234234

So what route do I go down now? Attach a covering letter mentioning this?

I feel like Sports Direct will be as difficult as possible in this regard.

I'll have a look around for the law referring to your point, unless you already what it is?

Cheers for your input.

KeithP

Marc4234234 wrote: »

So what route do I go down now? Attach a covering letter mentioning this?

I feel like Sports Direct will be as difficult as possible in this regard.

I'll have a look around for the law referring to your point, unless you already what it is?

Cheers for your input.

Paragraph (8) of Section 20 of the Consumer Rights Act refers.

spadoosh

I was going to comment but then didnt. And now i am.

You really should be giving the company the opportunity to rectify the issue before second guessing their actions. Youll be a little foolish spending so much time researching which act and exactly how you should word things when im fairly confident they will issue a full refund providing they agree the product is faulty.

Just try giving them the opportunity to sort it before you say things like they will make it as difficult as possible and the reason they ask you to fill a form in and send it back to them is to make it as difficult as possible when the reality is they just need to be able to actually see the product and a brief description of the fault.

I would just return the producst in the manner they asked and see what happens. If they do offer a refund but dont refund postage (not that likely imo) a simple email should be enough to remind them to pay it.

I think youll have more of an issue proving the fault than you would getting the postage refunded. What evidence have you got apart form a worn shoe with a hole in that it was faulty when it arrived?

Le_Kirk

You can quote the Consumer Rights Act 2015, section 20 (the right to reject) sub-section 8 where it states that "the trader must bear any reasonable costs of returning them"

Oops, must learn to type quicker!!

RoonilWazlib_2

spadoosh wrote: »

I was going to comment but then didnt. And now i am.

You really should be giving the company the opportunity to rectify the issue before second guessing their actions. Youll be a little foolish spending so much time researching which act and exactly how you should word things when im fairly confident they will issue a full refund providing they agree the product is faulty.

Just try giving them the opportunity to sort it before you say things like they will make it as difficult as possible and the reason they ask you to fill a form in and send it back to them is to make it as difficult as possible when the reality is they just need to be able to actually see the product and a brief description of the fault.

I would just return the producst in the manner they asked and see what happens. If they do offer a refund but dont refund postage (not that likely imo) a simple email should be enough to remind them to pay it.

I think youll have more of an issue proving the fault than you would getting the postage refunded. What evidence have you got apart form a worn shoe with a hole in that it was faulty when it arrived?

Generally I completely agree.... but not when it comes to Sports direct

[Deleted User]

Marc4234234 wrote: »

Of course they're doing this to make it as unappealing as possible,)

Marc4234234 wrote: »

I feel like Sports Direct will be as difficult as possible in this regard.

Why are you shopping with this company in the first place if you have such a lack of confidence in their customer service?

bris

Sports direct do cover the reasonable return postage for faulty goods, look and you will find it.

SMC_2

If you send a faulty item back I know I am entitled to the cost of returning item but as it was faulty am I entitled to the original postage too? :undecided

unholyangel

SMC wrote: »

If you send a faulty item back I know I am entitled to the cost of returning item but as it was faulty am I entitled to the original postage too? :undecided

Theres no straightforward answer i'm afraid unless you can provide a set of circumstances.

For example if you only ordered 1 item, you had the right to reject & you exercised that right within the first 6 months, they need to refund all monies paid.

If you ordered multiple items and the original P&P was per order (rather than per item) it gets a bit more complex.

ETA: The underlying sentiment is that the party not in breach should not be any worse off for having entered the contract (but also there is no entitlement to betterment) so it can be a fine balancing act.