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BT Took same payment twice, not covered under DDG?

I signed a direct debit with BT and the direct debit guarantee said I am intitled to an immediate refund if there is an error made on eiter side. I just called my bank and I was told to get BT to sort it and it would take a few days. I cant afford to wait 4 days because I have now paid this amonut twice (1x Card payment and 1x Direct Debit) and it is for £37.50, which I need for other things.

Can someone please advise me why the bank says the DDG is not worth the paper its written on?

Thanks

Kev
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Comments

  • BritBrat
    BritBrat Posts: 3,764 Forumite
    I hope thats not the end of the way I do it, pay by online banking but signed up to direct debit.

    Did you leave the payment to late?
  • trubster
    trubster Posts: 1,116 Forumite
    Just spoke to a nice person at the bank and they refunded it. :-D

    I was on hold 45 mins with bt and still got no where...
    We’ve had to remove your signature because your opinion differs from ours. Please check the Forum Rules if you’re unsure why you can not have your own opinion on here and, if still unsure, email forumteam@moneysavingexpert.com
  • gt94sss2
    gt94sss2 Posts: 5,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    trubster wrote: »
    I signed a direct debit with BT and the direct debit guarantee said I am intitled to an immediate refund if there is an error made on eiter side. I just called my bank and I was told to get BT to sort it and it would take a few days. I cant afford to wait 4 days because I have now paid this amonut twice (1x Card payment and 1x Direct Debit) and it is for £37.50, which I need for other things.

    Can someone please advise me why the bank says the DDG is not worth the paper its written on?

    The direct debit guarantee says that if the bank or BT makes an error the bank will refund it immediately - not if you do so.

    If BT told you they were going to take a bill payment by direct debit and you paid it some other way as well - then this is not covered by the direct debit guarantee..

    Regards
    Sunil
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