ryanair advice

Sandalwoman

Can anyone advise the best way out of this booking situation, which is entirely my own fault.

Found 1p flights plus taxes etc from Doncaster to Pisa (this was after they had gone up in price once) so thought I had better get them booked pretty darn quick. I booked for myself and my sister in law - total price including £5 each for 1 item of checked baggage was £30!!. Got in touch with sister in law who has now informed me she can't go (my own fault I know - should have checked first). However my sister is now going - looked to change the name but it is £70 for a name change! My sister booked her own flight for the same price I had originally. I'm now wondering what to do about the other name on my original booking. Should I ring and cancel the booking (don't want any hassle at the airport re the other "passenger" on my booking not turning up)? Should I plead ignorance and not know why the other person on my booking has not shown? Or is there a cost effective way of transfering one, or both of these flights to our return trip (which we haven't booked yet but is coming in at the same price as the outward flight). Obviously, I know I will lose the £15.00 paid for my sister-in-laws outward flight (my own stupid fault) and am not too worried about that. However just want to know the easiest, less hassle and most cost effective way of sorting this out still allowing me to get on the outbound flight.

Any advice would be welcome.
Thanks

mandm65

' no shows' are treated as non refundable so I guess you can just ask your sis-in-law just don't show up & you won’t get a penny! Having said that if you cancel your tkt then you must be entitled to have the taxes returned so worth checking/reading their cancellation policy!

dmg24

You are entitled to the taxes back, however the admin fee is more than the refund due, so no point in claiming.

Don't worry about the no show, it won't be a problem.

dzug

mandm65 wrote: »

' no shows' are treated as non refundable so I guess you can just ask your sis-in-law just don't show up & you won’t get a penny! Having said that if you cancel your tkt then you must be entitled to have the taxes returned so worth checking/reading their cancellation policy!

Ryanair's view is that the admin fee for refunding the taxes is equal to the refund, so don't bother.

Alfie_E

Ryanair won’t know for certain who is a no-show until they close the check-in for the flight. I certainly wouldn’t try telephoning Ryanair. That’s a complete waste of time, money or both. If you’re asked when you’re checking in, you can tell them. Otherwise, there’s no reason to mention it.

mandm65 wrote: »

Having said that if you cancel your tkt then you must be entitled to have the taxes returned so worth checking/reading their cancellation policy!

You’re legally entitled to the taxes back. You won’t get anything, though. Ryanair have a clause somewhere in their 5,300-word Terms and Conditions – supplemented by fourteen pages of Conditions of Carriage and 130 Travel Questions which may include extra binding terms* – which I’ve paraphrased below.

Ryanair will return taxes and surcharges that we do not have to pay because you do not fly. There will be an administrative charge associated with the return. This administrative charge will always be more than the taxes and surcharges being claimed, and you will get nothing.

*It looks like other people have beaten me to the post. That’s what I get for looking at the colossal size of Ryanair’s T&Cs.

nollag2006

I'm not using a number of Ryanair flights later this month. How do I go about getting my taxes refunded?

I understand there's a hefty admin fee, but I'd still like to try

bagand96

nollag2006 wrote: »

I'm not using a number of Ryanair flights later this month. How do I go about getting my taxes refunded?

I understand there's a hefty admin fee, but I'd still like to try

As is stated in this very post, the administration charge will be equal to, or more than your taxes, so you will receive nothing. By the time you factor in the cost of phoning Ryanair, you'll make a loss, so not worth it I'm afraid.

alared

Give them a ring on their hefty £1 a minute line.

Seriously,if their admin fee is dearer than your taxe refund,why bother?

nollag2006

Alfie_E wrote: »

You’re legally entitled to the taxes back. You won’t get anything, though. Ryanair have a clause somewhere in their 5,300-word Terms and Conditions – supplemented by fourteen pages of Conditions of Carriage and 130 Travel Questions which may include extra binding terms* – which I’ve paraphrased below.

Ryanair will return taxes and surcharges that we do not have to pay because you do not fly. There will be an administrative charge associated with the return. This administrative charge will always be more than the taxes and surcharges being claimed, and you will get nothing.

Is this true? Will the admin charge always be greater than the taxes?

peterbaker

nollag2006 wrote:

Is this true? Will the admin charge always be greater than the taxes?

That's what us Ryanair regulars have learned over many years, yes. Basically can't have it both ways I guess (cheaper than chips so you can book more than you can eat, but any 'own-decision' refunds are totally obstructed, and we know of no successful attempts).

As for the OP, don't worry, as dmg24 has said, Ryanair are apparently not at all bothered about people not turning up. So just ignore the fact that your sis-in-law will be a no show (plus don't forget to get your refund from sis-in-law! :money:)