Re: cancelling Easyjet flight & airport tax

katejo

Has anyone cancelled an Easyjet flight and claimed airport tax successfully? I unfortunately have to cancel a short trip next week and I am wondering whether it is worth contacting Easyjet.

fifeken

I've had APD (it's not airport tax) returned by easyJet following a simple phone call. I did it after the event (the passenger didn't turn up for the flight) but can't see any reason that telling them in advance wouldn't have the same result.

jpsartre

Yes, several times. I just send them an email asking for APD back.

katejo

Thanks. I will try it.

katejo

fifeken wrote: »

I've had APD (it's not airport tax) returned by easyJet following a simple phone call. I did it after the event (the passenger didn't turn up for the flight) but can't see any reason that telling them in advance wouldn't have the same result.

I have successfully emailed Easyjet and have had my refund confirmed. It is however airport tax. Easyjet Customer Services says "I have refunded your airport tax of...."

jpsartre

Which route is it? If you were flying from the UK the refund will be APD.

J_B

jpsartre wrote: »

Yes, several times. I just send them an email asking for APD back.

Do you have an email address or do you just use the 'contact us' bit on their website?

jpsartre

I just use the webform on their site. You get an email receipt straight away. When they respond it's coming from
customer.services@easyjet.com so that might work as well.