Virgin Mobile Get Out Your Contract Early..

billsavings

Virgin have published a new airtime conditions of service and acceptable use policy see http://www.virginmedia.com/shop/the-legal-stuff/acceptable-use-policy/mobile-acceptable-usage-policy-and-tandc-rtc.html

As a result they say " Should you wish to cancel your airtime contract without penalty, call 789 from your Virgin Media mobile phone by 15 September 2016. If you are a Freestyle contract customer you’ll just need to make sure you continue to pay off your phone."

AndyPK

Anything interesting changed ?

How are they notifying people ?

jasonwatkins

Hhhmmm, that's interesting to know. I'm currently on a freestyle contract with them for my iPhone and i'm paying £20 quid a month for unlimited everything on top.

I know their retentions isn't anywhere near as good as it used to be, but I'm tempted to see if i can nudge the price down a bit by maybe telling them I want to go to GiffGaff who offer unlimited (sort of) everything with 4G.

AndyPK

Down the bottom is says, if you use more than 3.5Gb of data you will be moved from 4G to 3G (until your refresh)

4G ! I wish!
Didn't look like a business contract.
Maybe there are bringing 4G at last? I doubt it.

d123

AndyPK wrote: »

Down the bottom is says, if you use more than 3.5Gb of data you will be moved from 4G to 3G (until your refresh)

4G ! I wish!
Didn't look like a business contract.
Maybe there are bringing 4G at last? I doubt it.

Where did you see that? On the linked page?

AndyPK

Yeah. Down the bottom

boatman

Virgin Media reserves the right to impose network protection controls which may reduce your speed of transmission if your data usage is excessive and not in keeping with that reasonably expected of a private individual.

Excessive use over 3.5GB of data per calendar month will result in your maximum bandwidth being restricted to 3G speeds (384kbit/s downstream, 200kbit/s upstream) on our network. We reserve the right to review these usage levels from time to time. At this reduced speed, customers will still be able to browse web pages, send/receive emails, and stream audio and video all at 3G data speeds, but peer-to-peer and large file downloads/uploads will be slower than normal.

And def no tethering.

dazzaofdagenham

So this applies to all customers ?

Or certain conditions apply ?

Darren

d123

AndyPK wrote: »

Yeah. Down the bottom

I must be blind. Is this the same page you're seeing?

AndyPK

There are two down arrows to long TandC's.

Boatman found it as below

boatman wrote: »

Virgin Media reserves the right to impose network protection controls which may reduce your speed of transmission if your data usage is excessive and not in keeping with that reasonably expected of a private individual.

Excessive use over 3.5GB of data per calendar month will result in your maximum bandwidth being restricted to 3G speeds (384kbit/s downstream, 200kbit/s upstream) on our network. We reserve the right to review these usage levels from time to time. At this reduced speed, customers will still be able to browse web pages, send/receive emails, and stream audio and video all at 3G data speeds, but peer-to-peer and large file downloads/uploads will be slower than normal.

And def no tethering.

jasonwatkins

AndyPK wrote: »

Down the bottom is says, if you use more than 3.5Gb of data you will be moved from 4G to 3G (until your refresh)

4G ! I wish!
Didn't look like a business contract.
Maybe there are bringing 4G at last? I doubt it.

It doesn't say that anywhere at all, you've read the link and decided that it means from 4G to 3G - there's zero reference to 4G anywhere.

boatman wrote: »

Virgin Media reserves the right to impose network protection controls which may reduce your speed of transmission if your data usage is excessive and not in keeping with that reasonably expected of a private individual

It's always been like this with them. I've spoken to them about it at length before because of how often it's been claimed they offer "Unlimited" data - the FUP has always been the same, but they said they basically review it on a case to case basis.

I'm on "Unlimited" data with Virgin and i've never been restricted or slowed down.