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Hotpoint recall 13 days without a drier.

My drier is one of the many on the Hotpoint recall list and I eventually, after much haranguing with Hotpoint, got an appointment for an engineer on the 15 July. Now bear in mind Hotpoint know the model and serial number of my drier, the engineer turns up with the wrong part. He then continues to disconnect the mains leads saying that he can't allow us to continue to use it and we will have to wait until the part comes into stock where they will book another appointment. So a few questions spring to mind, why did the engineer have to disconnect the mains as it is unsafe if Hotpoint have been reassuring people that they are OK to use as long as you follow their advise? Are they really this unsafe? Can I claim costs back from Hotpoint as now my wife is having to take laundry to my in laws house to dry it? Has anyone else had this issue with Hotpoint yet?
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Comments

  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Can you not just use a washing line/airer rather than making your wife go to your in-laws?
  • robmayres
    robmayres Posts: 6 Forumite
    Thats not always feasible and not the point.
  • Poppie68
    Poppie68 Posts: 4,881 Forumite
    Tenth Anniversary Combo Breaker
    I had the same, had to wait a month so just used 2 airers without any effect on llife.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    robmayres wrote: »
    Thats not always feasible and not the point.


    Quantify your losses and put it in writing to Hotpoint .
  • LABMAN
    LABMAN Posts: 1,659 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    robmayres wrote: »
    Thats not always feasible and not the point.



    The point is a drier isn't a necessity and being without it for two weeks is not too much of a hardship.
  • keithdc
    keithdc Posts: 459 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Not sure if you realised...it is Summer!!!
  • First world problem!
  • giraffe69
    giraffe69 Posts: 3,570 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    There are some idiot responses here. I would not be pleased if the repair man had brought the wrong part and then disabled the drier for what is already two weeks. Don't care what the season is or which part of the world we live in. They should not do this so I would complain vigorously and repeatedyl until they fixed it or offered me some recompense or perhaps both
  • pinkshoes
    pinkshoes Posts: 20,233 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    robmayres wrote: »
    Thats not always feasible and not the point.

    It IS the point. You are asking if you can claim costs back, but if you have a washing line or outdoor space, then there is nothing to claim.

    If you live in a very small flat with nowhere to hang washing then that is a totally different kettle of fish.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    JJ_Egan wrote: »
    Quantify your losses and put it in writing to Hotpoint .
    .

    It would appear that it amounts to the cost of the petrol to take the washing to be dried at the inlaws.
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