We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Vodafone shambles
What is going on with them?
They send me a letter dated a few days ago, you owe us money, call this number. I do, only to be told that number is no longer in service. Another number is provided,
I call this other number, and get "Thanks for calling, bye".
Then I try and use the online payment system.
It claims my account or number does not exist.
They send me a letter dated a few days ago, you owe us money, call this number. I do, only to be told that number is no longer in service. Another number is provided,
I call this other number, and get "Thanks for calling, bye".
Then I try and use the online payment system.
It claims my account or number does not exist.
0
Comments
-
One day they may not exist.0
-
What is going on with them?
They send me a letter dated a few days ago, you owe us money, call this number. I do, only to be told that number is no longer in service. Another number is provided,
I call this other number, and get "Thanks for calling, bye".
Then I try and use the online payment system.
It claims my account or number does not exist.
Hopefully it wasn't a scam letter from the start.
If it was then you may have phoned two premium rate numbers and then provided them with your account details and password.0 -
Hopefully it wasn't a scam letter from the start.
If it was then you may have phoned two premium rate numbers and then provided them with your account details and password.
Its not a scam letter, the numbers are 03333 040 170.
This tells you to ring 03333 040 191
Both of these numbers are on their website.
What a shambles, sending out a new letter with an out of date number, and telling you another number which does not work.:mad:0 -
It continues, one of the numbers is working now, got through to a chap that sounded spaced out, kept asking me to repeat myself, and then claimed the system was down so I could not pay the bill.
Terrible company.0 -
Hi Paul_1977,
If you still need help with this, email us via the Contact us form here.
To access the form you'll need to enter the code WRT135.
As well as stating your query in the question box, please also quote "MSE Forum".
Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.
Kind regards,
Nathan
Social Media Operations
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Ex forum ambassador
Long term forum member0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349.6K Banking & Borrowing
- 252.5K Reduce Debt & Boost Income
- 452.9K Spending & Discounts
- 242.5K Work, Benefits & Business
- 619.2K Mortgages, Homes & Bills
- 176.3K Life & Family
- 255.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards