We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Damaged Suitcase
shmuli9
Posts: 18 Forumite
Hi,
I flew wuth Ukraine Inernational Airways (UIA) IN January. When I took my case off the conveyor belt I noticed my case was a bit dirty but I ignored it. Only upon leaving the airport did I realise the case was broken which had caused something inside to split, hence the dirty case.
The next day I emailed UIA explaining what had happened and requesting compensation for dry cleaning and a new suitcase. After about 6 weeks they replied saying they cant process my request because I dont have my DPR. How can I proceed, or is this a lost cause?
shmuli9
I flew wuth Ukraine Inernational Airways (UIA) IN January. When I took my case off the conveyor belt I noticed my case was a bit dirty but I ignored it. Only upon leaving the airport did I realise the case was broken which had caused something inside to split, hence the dirty case.
The next day I emailed UIA explaining what had happened and requesting compensation for dry cleaning and a new suitcase. After about 6 weeks they replied saying they cant process my request because I dont have my DPR. How can I proceed, or is this a lost cause?
shmuli9
0
Comments
-
Probably a lost cause. You usually need to report the damage at the airport (where they'll make a DPR) to get anywhere.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349K Banking & Borrowing
- 252.4K Reduce Debt & Boost Income
- 452.7K Spending & Discounts
- 242K Work, Benefits & Business
- 618.6K Mortgages, Homes & Bills
- 176.1K Life & Family
- 255K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards