Trying to trace PPI Natwest RBS not related to Natwest Home Loans- PPI Trace

Legacy_user

I just phoned Natwest, always banked with these since 1986, (I know, I know, how stupid I am, sorting finances at the moment then moving bank in the very near future). All the next mentioned accounts are Natwest mortgages, loans, extra borrowing, Re-mortgage to cheaper rate with Natwest.
Then later used another bank to re-mortgage in 2006.

I called the number as advised by Martin (the one that makes PPI claiming easier- I don’t want to sound negative or put anyone off but I found this very unhelpful in my situation)

http://www.moneysavingexpert.com/news/reclaim/2012/08/ppi-reclaiming-getting-easier

A gentleman put my husband and I through security, absolutely everything, four old addresses, banks, loans, account number, sort code- everything.

Then kept asking me what I wanted him to trace. I said absolutely anything and everything regarding anything and everything, lol!

He replied that I had to be more specific and only related to PPI -so I was.

1) Mostly, what most bothers me is a Bridging Loan from 1986, as we were told that we had to take insurance or PPi (I can't remember which or actually know what the difference is) in case we defaulted on payments, even though my husband worked for local County Council and his salary was paid for illness, accident, other. I however did not want my salary to be taken into account as we knew that we would be starting a family soon after when marrying and moving into the house, on completion. But were told that we had to take the full package as it was a bridging loan package, so we did, otherwise we couldn't have bought the house (Recession). A year later I started a new job due to redundancy and received a health package including sickness, accident, other, full salary paid. Two years later we met their requirements and moved onto their Repayment Mortgage Capital and Interest, married, moved in...(I can’t find the account number for this loan as yet, but I will…)
The gentleman couldn’t trace this, so should I presume no PPI, or if I have been miss sold what would my claim come under? Will it be miss sold Insurance, etc?

Have original paperwork for the next two accounts.
2) Account number …………Date… Mortgage. He couldn't trace this so he concluded -No PPI !

3) Account number …. Date ... Remortgage (cheaper rates).Couldn’t trace this so he concluded - No PPI !
However he found PPI on a Directline credit card fom 1996, forgot all about this- I didn't know that PPI had been added (me being the queen of no PPI, I was shocked). I was lucky and never, ever needed PPI as I had company benefits at the time, sickness, accident, other, so I have never needed PPI. Naughty! I requested, and he is sending me written confirmation about the two aforementioned account numbers, so that I have something in black and white.

4) That was it for about 30 min’s or so, until I found another Account number … Date… Mortgage Extra borrowing ( cheaper than a loan). Phoned back couldn’t get the same gentleman, lady dealt with me – I felt so stupid again explaining the previous phone call… she couldn’t trace this so she concluded No PPI. She will also send something in Black and white. I politely mentioned that I would ring my own Bank Natwest. She replied I am Natwest representative and that I would only come back through to her…

5) I suddenly noticed the small print on all of the documents. Natwest Home Loans and stupidly and embarrassingly I asked "You are Natwest Home Loans as stated on the bottom of each of my documents." She replied that she had never heard of them or that department… please hold the line.... I was feeling even more stupid by this time. Then stressed to her that surely Natwest logo all over my document, except for the small print at the very bottom, must mean that you are related BUT No! apparently not. It was Natwest RBS that I was speaking to and not Natwest Homeloans.
(Natwest home loans 41 Lothbury London EC2P 2BP Registered Number 1449354.)

She couldn’t provide a number for me to contact NWHL, nor provide any further help. I thanked her.

Something just does not feel right, what am I missing? What shall I do next? if I call local Natwest they will just put me through to the department that I have just spoken to, or will they? My main point is about the first ever bridging loan that we took out in our teens, one that nearly put us under as it was so expensive. I am sure that this was with Natwest Home Loans and know for definite that it was Natwest something or other. Please can anyone advise? Have I been gven the correct advice?

Thank you.

[Deleted User]

If you want to confirm anything you have been told about archived files the you can pay £10 for a Subject Access Request (SAR). This will net you all information the Bank have kept on file for you. No long phone calls, but probably reams of useless information too.

Please keep in mind that it is not somehow automatically wrong to have had PPI. Even if you did have it, you have to show that it was mis-sold to you if it is to be refunded.

If information has not been kept on file by the Bank (1986 is now thirty years ago) then there really is no way to complain about any PPI there may or may not have been unless you can produce documentary evidence from your own archive.

Mersey_2

As you've suggested, it's best to deal in writing as an employee you speak to may only be trained in one specific part of the business. A/their PPI team may be able to give you account numbers over the 'phone; but, if you send a SAR (Subject Access Request) at least they have to respond to that and provide all info they hold re your name(s) and address(es) and account(s) etc.


You can then complete and send PPI Qs in, in writing, which again they'll respond to and detail your appeal rights if you wish the Ombudsman (FOS) to intervene and review the matter(s).


[EMAIL="customer.relations@natwest.com"]customer.relations@natwest.com[/EMAIL] generally works for complaints and queries; but, the RBS PPI address is listed on this site too if you feel you're being fobbed off, or the person(s) you spoke to didn't understand or deal with all of your queries.

Nearlyold

Could you just clarify what the bridging loan was for, was it the usual purpose - so that you could buy or put down a substantial deposit on your next house before the funds were available from the sale of your old house

dunstonh

I just phoned Natwest, always banked with these since 1986, (I know, I know, how stupid I am, sorting finances at the moment then moving bank in the very near future)

Why is that stupid? I have banked with my bank since 88. Nothing wrong with that at all.

1) Mostly, what most bothers me is a Bridging Loan from 1986, as we were told that we had to take insurance or PPi (I can't remember which or actually know what the difference is) in case we defaulted on payments, even though my husband worked for local County Council and his salary was paid for illness, accident, other. I however did not want my salary to be taken into account as we knew that we would be starting a family soon after when marrying and moving into the house, on completion. But were told that we had to take the full package as it was a bridging loan package, so we did, otherwise we couldn't have bought the house (Recession). A year later I started a new job due to redundancy and received a health package including sickness, accident, other, full salary paid. Two years later we met their requirements and moved onto their Repayment Mortgage Capital and Interest, married, moved in...(I can’t find the account number for this loan as yet, but I will…)
The gentleman couldn’t trace this, so should I presume no PPI, or if I have been miss sold what would my claim come under? Will it be miss sold Insurance, etc?

Unlikely to be PPI in 1986. It was normal to have life assurance as a requirement in the 80s (through to the mid 90s with most banks). Life assurance as a condition of borrowing is allowed. Plus, Life assurance is not PPI.

Have original paperwork for the next two accounts.
2) Account number …………Date… Mortgage. He couldn't trace this so he concluded -No PPI !

Fair conclusion. Although if the MPPI was standalone (as most MPPI is) then it may not show with the mortgage paperwork. Standalone cover is one of the reasons why most MPPI complaints fail.

3) Account number …. Date ... Remortgage (cheaper rates).Couldn’t trace this so he concluded - No PPI !
However he found PPI on a Directline credit card fom 1996, forgot all about this- I didn't know that PPI had been added (me being the queen of no PPI, I was shocked). I was lucky and never, ever needed PPI as I had company benefits at the time, sickness, accident, other, so I have never needed PPI. Naughty! I requested, and he is sending me written confirmation about the two aforementioned account numbers, so that I have something in black and white.

Direct Line credit cards were typically self bought (no staff member sold it to you). So, you probably bought it by choice. However, if you didnt borrow on the card (paid it off each month) then no PPI would be charged. its only charged when you borrow outside of the interest free period.

System

Hi. The bridging loan was our only option and it was for completing work on a property that needed a full renovation, which we completed bit by bit when we had the funds. We lived with our parents at the time and it took a very long time to complete. Banks didn't offer a normal mortgage as the property was in such A state of bad repair. We had to complete the work, get the house re-valued by the bank. Once it was valued to the banks satisfaction we were allowed to move to their standard mortgage rates.
Thanks.

magpiecottage

National Westminster Home Loans Limited
135 Bishopsgate, London, EC2M 3UR.

It still exists but is not authorised.

It is a separate legal entity to either National Westminster Bank or Royal Bank of Scotland (notwithstanding that it is owned by RBS).

Strictly, although National Westminster Bank joined the Banking Ombudsman scheme, as a separate entity, FOS would not automatically get jurisdiction over National Westminster Home Loans.

However, you have a number of more serious obstacles. The first is that you have no evidence of PPI - and it seems that nowhere within the RBS group does it exist.

Then there is the issue of such cover being unusual in 1986 - which suggests you are misremembering.

Then you say you were told it was compulsory. This may or may not be true. However, a lender could impose such terms if they wished to and, because of the particular risks associated with your loan - in particular the poor state of the property offered as security - it seems quite prudent that they should seek additional security.

So, whilst I do not know how they would defend this, I think you face an uphill battle.